Overview
Lead QA Engineer Jobs in Virginia, MN at Interactions LLC
Title: Lead QA Engineer
Company: Interactions LLC
Location: Virginia, MN
Who is Interactions?
Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, and Shutterfly have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
The Lead QA Engineer works on testing all aspects of the Interactions Intelligent Assistant platform, including functionality, performance and documentation; the Lead QA Engineer also plays leadership role in the defining of test and release strategy and also mentors team members.
Define and execute test plans. Types of testing include, but are not limited to, regression, functional, systems, integration, load, and performance testing.
Conduct manual and automated testing of components in IVA platform.
Install and configure target application platforms for integration testing.
Assist with some aspects of software delivery (ie. Release)
Test platform installation procedures and accuracy of documentation.
Help plan and organize QA efforts related to Interactions software platforms
Mentor team members in the use of QA best practices
Contribute to documentation.
Assist in product support.
Why Work at Interactions?
We’ve created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.
Our team’s health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
