Overview
Lead Specialist, Quality (Footwear/Apparel) Jobs in Phnom Penh, Cambodia at Walmart
Title: Lead Specialist, Quality (Footwear/Apparel)
Company: Walmart
Location: Phnom Penh, Cambodia
About the Job
Position Summary: As the Lead Specialist, Quality (Footwear/Apparel), you will play a pivotal role in achieving our annual quality goals for the Cambodia market. You are a senior individual contributor responsible for ensuring that our manufacturing partners meet Walmart’s high standards for quality, compliance, and safety. This involves executing rigorous quality assurance processes and continuous improvement projects to proactively minimize product risks and ensure customer satisfaction across both softlines categories.
Location: Phnom Penh, Cambodia
About The Team
The Product Quality Assurance & Quality Control team is dedicated to managing the product quality process from factory selection to shipment. We ensure that all products are safe, legal, and "fit for purpose" to support our merchandising strategy and guarantee customer satisfaction. We drive continuous improvement by analyzing feedback from customer returns and in-store assessments, and we also perform production capability and capacity checks to ensure on-time delivery.
About The Role
This is a crucial, hands-on technical role where you will directly impact product success by ensuring Footwear and Apparel goods meet or exceed global standards. You will be responsible for auditing factories to verify compliance with safety requirements and working directly on the production floor to oversee pre-production, in-line, and final product reviews. You will identify and mitigate product risks to minimize challenges for in-store and online customers, while contributing technical best practices to our Manufacturing Excellence QA Manual.
What You'll Do
- End-to-End Quality Management: Lead the quality assurance process for assigned Footwear and Apparel products, overseeing the journey from development through to manufacturing.
- Compliance Oversight: Ensure all products comply with the safety, legal, and performance requirements of destination countries (e.g., US, Canada, UK).
- Product Certification: Assess and certify products—including fit, garment construction, and footwear integrity—to ensure specifications and sealed samples are strictly followed.
- Supplier Development: Collaborate closely with suppliers to enhance factory operations, technical capability, and overall product quality.
- Factory Auditing: Conduct comprehensive factory pre-audits to evaluate suitability, technical capability, and production capacity.
- Root Cause Analysis: Analyze product returns and customer complaints to identify failure points, implementing corrective actions and preventative measures.
- Reporting & Insights: Prepare concise technical management reports and communicate quality findings effectively to global stakeholders.
- SOP Documentation: Develop and document standard operating procedures and protocols in collaboration with regional buying teams.
- Project Leadership: Review buying briefs and lead pre-production meetings (PPM) for major seasonal projects and new product launches.
What You'll Bring
- Education: Bachelor’s degree in Textile Engineering, Footwear Technology, Production Management, or a related scientific/technical field.
- Professional Experience: At least 7–10 years of experience in factory production and quality assurance, with a strong focus on the production floor.
- Multi-Category Expertise: Demonstrated technical expertise in both Apparel (textiles, garment construction) and Footwear (cementing, stitching, lasting, and material testing).
- Language Proficiency: Excellent command of spoken and written English. Proficiency in Chinese (Mandarin/Cantonese) is required to effectively communicate with factory leadership and technical teams.
- QA Mastery: Expert knowledge of Quality Assurance processes, industry best practices, and international safety standards.
- Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying root causes and implementing solutions.
- Integrity & Collaboration: High level of business ethics and a proven ability to work collaboratively in a fast-paced, cross-functional retail environment.
- Mobility: Ability and willingness to travel frequently to factory locations within Cambodia and occasionally across the region.
This job description is intended to provide a general overview of the responsibilities and qualifications for this position. It is not an exhaustive list of all duties and is subject to change based on business needs.
Please Note: The successful candidate for this position will be employed via a third-party vendor. The employment contract will be signed directly with the vendor, not with Walmart, Inc.
