Overview
Level Technician/Technical Support Engineer Jobs in Greater London, UK at SIEMENS
Position: High Level Technician / Technical Support Engineer
Location: Greater London
At Siemens Mobility, we believe our people are the cornerstone of our success. We are committed to nurturing a supportive and inclusive environment where every team member can thrive.
Responsibilities
- Provide on‑site and remote technical support to the customer’s maintenance team, particularly during incidents occurring off depot.
- Independently investigate rolling stock issues, performing maintenance and repairs as needed to ensure compliance with the production plan.
- Regularly monitor and address train defects and in‑service failures, maintaining open communication with the customer.
- Proactively mitigate the risk of in‑service failures through timely interventions.
- Download, process, and analyze train diagnostic data, conducting advanced fault‑finding as required.
- Prepare detailed, analytical technical reports on fault investigations, and ensure timely closure of work reports within the CMMS system.
- Mentor and assist Siemens and customer team members in developing their technical skills.
- Participate in off‑depot meetings to support technical investigations and resolutions.
- Collaborate with various Siemens departments to ensure successful contract delivery.
- Provide support with stores and materials management during periods of downtime or team absences.
- Accurately record and report all information relevant to operational safety.
- Respond to trends in unit defects, providing recommendations for mitigations and countermeasures.
- Conduct audits of the customer’s maintenance practices ensuring adherence to relevant standards.
- Perform performance analysis duties during downtime or in the absence of key personnel (site‑specific).
Qualifications
- Possession of a valid UK driving licence.
- Essential engineering qualifications, such as an Apprenticeship, NVQ, or BTEC.
- Proficient in using IT systems.
- Prior experience in the railway industry.
Benefits Wellbeing
- 24/7 Mental health support
- Subsidised gym memberships
- Subsidised Bupa healthcare
- Enhanced sick pay
Financial
- Match and More pension
- Life assurance
- Perks at Work discounts
- Cycle to Work scheme
- Annual Bonus
Family
- Day‑one maternity and paternity rights
- Shared parental leave
- Extra holidays for length of service
- Generous time off – including volunteering days and sabbaticals
Personal Growth
- Access to online learning
- Support for external training and development opportunities
- Inclusive culture promoting equality and belonging
- Active employee networks
- Opportunities to grow your skills and career
We are a Disability Confident Employer and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you.
At Siemens, we promote a growth mindset – the self‑belief that we can learn and grow, take on new challenges and adapt to change. If you don’t match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.
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Title: Level Technician/Technical Support Engineer
Company: SIEMENS
Location: Greater London, UK
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