Overview
Manager, Quality Jobs in Ward Hill, MA at Thermo Fisher Scientific
CAREER DESCRIPTION
Research, Policy, and Quality Assurance Administrator
SALARY INFORMATION
This position is scheduled to receive a salary range increase on the following date:
Effective June 27, 2025 – 4.0% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate’s qualifications, subject to appropriate authorization.
AGENCY PROMOTIONAL
This recruitment is open to current OC Community Resources (OCCR) employees only.
This recruitment is being held to establish an agency promotional eligible list to fill current and future Research, Policy, and Quality Assurance Administrator positions within OC Animal Care. This eligible list may also be used to fill positions in similar and/or lower classifications.
DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately, as this recruitment will close on
Friday, May 16, 2025 at 11:59 PM (PT).
OC ANIMAL CARE
OC Animal Care provides animal care and control to 14 cities and county unincorporated areas and impounds over 14,000 animals annually and promotes responsible pet ownership, the health and safety of people and animals, and spay/neuter programs. OC Animal Care provides temporary shelter and medical care for “lost” owned or stray animals and opportunities for the adoption of these animals.
For more information on OC Community Resources click on the link.
For more information on the County of Orange click on the link.
THE OPPORTUNITY
The Research, Policy, and Quality Assurance Administrator is a non-supervisory management position that provides analytical support to the shelter, serving as a subject matter expert within the shelter software, Chameleon. The role also supports operational efficiency and contributes to strategic planning to achieve the shelter’s goals.
Primary responsibilities include, but are not limited to, the following:
Gathers and analyzes operational use of the shelter’s software, Chameleon, and/or leads the information gathering process for assigned department, and uses technical and analytical expertise to develop findings and provide recommendations to higher-level staff.
Assists with the administration of Chameleon and the extraction and analysis of data within the software
Plans and conducts studies, training sessions, assessments and troubleshoots program-related operational issues.
Researches and develops original training, and related reports, materials, and other documents.
Acts as lead in data driven PRA requests
OC Animal Care provides service 24 hours per day, 365 days per year. Incumbents should be prepared to work rotating shifts, including days, nights, weekends and holidays. Incumbents may be drafted for mandatory overtime in the event of an emergency, disaster, or during periods of unexpected staffing shortages.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will possess 3 or more years of Chameleon computer software program experience.
In addition, the ideal candidate will demonstrate extensive knowledge and/or related experience in the following core competencies:
Technical Expertise
Knowledge of computer programs related to animal care such as Chameleon
Demonstrating the ability to analyze data and make recommendations
Understanding and applying Federal, State and County ordinances and laws relating to animals and industry standards for reporting data
Critical Thinking
Ability to utilize creative solutions to solve unusual problems
Thinking logically and organizing thoughts and work priorities to accomplish work efficiently
Gathering, analyzing, and applying information skillfully
Conducting research, critically analyzing data, and presenting complex data or ideas to a variety of audiences
Interpersonal Communication | Relationship Building
Demonstrating skill and ability to work cooperatively with internal and external stakeholders
Coordinating with others in response to multiple, competing demands to ensure work is completed in a timely manner
Working as a liaison with organizations and individuals to achieve common goals
Oral & Written Communication
Demonstrating effective verbal and written communication
Following written and oral instruction effectively
Interpreting and applying oral and written instructions
Listening actively to others for full understanding of what is being communicated
Establishing and maintaining cooperative working relationships
Preparing and conducting public presentations clearly and effectively
Organization & Planning
Coordinating with others in response to multiple, competing demands to ensure work is completed in a timely manner
Maintaining a high level of energy and commitment to juggle multiple tasks and priorities, and using available resources
Setting high standards for quality work and responsiveness in providing administrative services
Adjusting priorities to respond to pressing and changing demands
MINIMUM QUALIFICATIONS
Please click here for the full classification specification for Research, Policy, and Quality Assurance Administrator (8297MA).
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Recorded Structured Oral Interview (rSOI) | (Weighted 100%)
The rSOI is a timed oral interview conducted virtually through an online vendor. Applicants will be asked a series of structured questions designed to elicit the applicant’s qualifications for the job. All applicant responses will be video recorded so that they can be evaluated against pre-determined criteria by a panel of job knowledge experts. Only the most successful candidates will be placed on the eligible list.
Based on the Department’s needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with “governmentjobs.com” and “ocgov.com.” If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
For questions regarding this recruitment, please contact Jenny Kim at 714-480-2861 or e-mail [email protected].
EEO INFORMATION
Orange County is an equal employment opportunity employer and encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County’s standard suite of benefits – such as a variety of health plan options, sick and vacation time and paid holidays – we also offer an excellent array of benefits such as:
Retirement: Benefits are provided through the Orange County Employees’ Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information.
Paid Leave: Twelve holidays per year plus sick and vacation time
Health & Dependent Care Reimbursement Accounts
Dental Insurance: County pays 100% of employee and dependent premiums
Paid Life Insurance: $100,000 life insurance policy
Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
Paid Short & Long Term Disability insurance programs
457 Defined Contribution Program
Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
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Title: Manager, Quality
Company: Thermo Fisher Scientific
Location: Ward Hill, MA
