Overview
Manager Quality of Sales Jobs in Islamabad, Islāmābād, Pakistan at PTCL.Official
Title: Manager Quality of Sales
Company: PTCL.Official
Location: Islamabad, Islāmābād, Pakistan
ARE YOU READY TO RISE WITH PTCL
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.
PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
PTCL Vision & Values
With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
- Be Resilient
- Think Big
- Win Every Battle
- Value Success
IN THIS ROLE YOU WILL
Be responsible for ensuring that all sales transactions meet established quality standards throughout the sales process. This role focuses on validating that every sale order has undergone thorough KYC and feasibility checks and that customers fulfill their billing obligations.
HOW CAN YOU EXPRESS YOUR TALENT
- Quality Assurance of Sales Orders: Monitor sales orders to ensure compliance with KYC and feasibility requirements before installation.
- Billing Oversight: Track customer payments after installation to ensure timely payments and billing compliance.
- Process Improvement: Identify and recommend improvements to enhance sales process quality, accuracy, and reliability.
- Training & Development: Provide training and guidance to sales and operations teams on quality standards, KYC procedures, and billing requirements.
- Reporting & Analytics: Maintain sales quality metrics and reports, analyze trends and recurring issues, and recommend corrective actions.
- Collaboration with Internal Teams: Work closely with Sales, Operations, Finance, and Customer Service teams to ensure quality alignment and resolve process-related issues.
WHAT YOU NEED TO BE SUCCESSFUL
Qualification
- Bachelor’s degree in Computer Science/Data
- 3-5 years of experience in quality assurance, sales operations, or customer service, preferably in the telecom industry.
- Proficiency in quality management systems and CRM platforms. Strong analytical skills with experience in data reporting and performance metrics. Knowledge of KYC regulations and billing processes
Technical Competency:
• Effective collaboration with sales and operational teams.
• Data-driven approach to identifying and resolving quality issues.
• Commitment to continuous improvement and operational excellence.
PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
