Overview
Manual QA Engineer (SaaS) Jobs in Monterrey, Nuevo León, Mexico at CTC
Title: Manual QA Engineer (SaaS)
Company: CTC
Location: Monterrey, Nuevo León, Mexico
Manual QA Engineer – SaaS Platform
(Hybrid, Monterrey)
We are seeking a Manual QA Engineer to take ownership of product quality across our SaaS platform. This role goes beyond traditional testing — you’ll work at the intersection of QA, customer experience, and AI to ensure the product truly serves its users.
What You’ll Do
- User-Centric QA: Partner with Support to analyze tickets and bug reports, translate feedback into structured test scenarios, and collaborate with Marketing to align product experience with user expectations.
- AI-Assisted Testing: Use AI tools to accelerate test case generation, exploratory testing, bug triage, and documentation. Identify opportunities to integrate AI into QA workflows.
- Core QA Responsibilities: Review requirements and acceptance criteria, design and execute manual test cases, perform functional/integration/UI/UX testing, document defects, and maintain QA documentation.
- Cross-Team Collaboration: Work closely with Product Managers and developers to clarify requirements, flag risks, and participate in release management and sign-off processes.
What We’re Looking For
- Proven experience in manual QA for web-based SaaS products.
- Strong understanding of SDLC and Agile/Scrum methodologies.
- Experience collaborating with non-engineering teams (Support, Marketing, Product).
- Hands-on experience with AI tools (ChatGPT, Copilot, etc.) applied to testing or documentation.
- Proficiency with Jira for bug tracking and sprint workflows.
- Excellent written and verbal communication skills in English.
- Analytical mindset, attention to detail, and curiosity about user behavior.
Nice to Have
- Familiarity with browser developer tools and basic HTML/CSS/JS debugging.
- Exposure to automation frameworks (Selenium, Playwright, Cypress) as a growth path.
- Background or passion for UX research or customer experience.
Why This Role Is Compelling
- Impact: Shape product quality and user experience in a growing SaaS platform.
- Innovation: Apply AI-driven workflows to modernize QA practices.
- Growth: Opportunity to expand into automation and advanced QA methodologies.
- Culture: Join a collaborative, user-focused team that values initiative and continuous learning.
