Overview
Moderation Quality Assurance Specialist Jobs in Ho Chi Minh City, Vietnam at Sailglobal
Title: Moderation Quality Assurance Specialist
Company: Sailglobal
Location: Ho Chi Minh City, Vietnam
Roles & Responsibilities
- Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e-commerce moderation quality.
- Overall responsible for standardlising, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis or other regular QA analytics), outputing and documenting all workflows/SOPs and cascading to different QA teams globally.
- Responsible for evaluating the priority of different projects and promoting projects as the process-professional.
- Follow up the local Quality Assurance operational works, support the operation effect and give optimization suggestions through process improvements.
- Working closely with the training team and QA team leaders, gathering issues/blockers and resolving them through advanced process methodology.
- Participate in different projects, brainstorming, identify shortcomings or opportunities, give certain suggestions from a process-pro point of view.
- As a moderation operational Analyst, responsible for participating in different projects whenever and wherever needed.
Qualifications
- Relevant bachelor’s degree or above in a business field; graduate degrees in science, mathematics, computer, digital marketing or survey-based research methods are a plus.
- 2+ years of experience in a similar position is preferred.
- Possessing Knowledge of Six Sigma / Lean processes & continuous improvement methodologies.
- Excellent communication skills, Able to write required documents in English and communicate globally.
- Have a strong learning ability and curiosity.
- Ability to pick up domain knowledge in new areas quickly.
- Can lead a small project team to support business.
- Strong multitasking and time management skills
