Overview
Office Administrator Jobs in Detroit, MI at American Jewelry and Loan
Title: Office Administrator
Company: American Jewelry and Loan
Location: Detroit, MI
About American Jewelry and Loan
American Jewelry and Loan is a fourth-generation, family-owned specialty retailer and pawn operation and one of Detroit's most recognized names in the business. With five locations across the metro area, we are a fast-paced, high-volume business serving thousands of customers every day. Our team is close-knit, driven, and proud of the community we serve. We are looking for a sharp, organized professional to join us in a key operational role supporting our leadership team and HR functions.
Position Overview
The Office Administrator / HR Support & Executive Assistant is a multi-faceted role that blends day-to-day administrative operations, light human resources duties, and direct support to company leadership. The right candidate is highly organized, detail-oriented, and comfortable working in a dynamic retail and financial services environment.
This is an in-office, hands-on role — not a remote position.
Key Responsibilities
HR & Onboarding Support
• Manage new hire paperwork from offer through onboarding completion, including I-9 verification, W-4, direct deposit, and company policy acknowledgments
• Maintain accurate and confidential employee files (physical and digital)
• Coordinate with managers on scheduling, start dates, and onboarding logistics
• Support unemployment insurance (UIA) claims process, including gathering documentation, responding to agency requests, and tracking claim status
• Assist with employee relations matters and escalate to ownership as appropriate
Compliance & Financial Operations Support
• Assist with IRS Form 8300 (cash transaction reporting) training, tracking, and recordkeeping to ensure compliance with federal requirements
• Support vehicle and car dealer transaction documentation — including title paperwork, bill of sale records, and related filings
• Maintain organized filing systems for regulatory and financial records
Executive & Administrative Support
• Provide direct administrative support to ownership and senior management
• Manage scheduling, correspondence, and follow-up on action items
• Draft communications, memos, and internal documents as needed
• Coordinate vendor relationships and office supply procurement
• Handle confidential information with the highest level of discretion
• Assist with special projects and operational initiatives as assigned
Qualifications
Required
• 5+ years of experience in office administration, HR support, or executive assistant roles
• Strong organizational skills and ability to manage multiple priorities simultaneously
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Ability to handle sensitive and confidential information with professionalism
• Comfortable working in a fast-paced, high-volume retail or service environment
Preferred
• Experience with UIA (Michigan Unemployment Insurance Agency) claims process
• Familiarity with IRS Form 8300 cash reporting requirements
• Background in pawn, retail, automotive, or financial services
• Experience with QuickBooks, payroll platforms, or HRIS systems
• Associate's or Bachelor's degree in Business Administration, HR, or related field
Compensation & Benefits
• Competitive salary, commensurate with experience
• Health benefits available
• Paid time off
• Employee discount
• Stable, established company with a strong local brand
