Overview
Operational Quality Manager Jobs in Ilion, Attiki, Greece at Giesecke+Devrient
Title: Operational Quality Manager
Company: Giesecke+Devrient
Location: Ilion, Attiki, Greece
Veridos provides secure and innovative identity solutions to governments worldwide. We help ensure every citizen has access to a trusted legal identity – enabling participation in society and access to essential services. From passports and ID cards to mobile IDs and border control systems, we deliver end-to-end identity solutions tailored to national needs. Join our multicultural workforce to create innovative solutions that make a worldwide impact.
As a joint venture of Giesecke+Devrient, a global SecurityTech company and Bundesdruckerei, the German state printing service, we are always looking for talented and motivated colleagues who share our vision and want to shape the future of identities with us.
Operational Quality Manager (m/f/d)
Veridos Matsoukis is seeking an experienced and results-driven Operational Quality Manager to lead all operational quality activities at our Athens manufacturing site.The successful candidate will be responsible for managing and developing a multidisciplinary quality team, including Quality Controllers and Quality Engineers,, while ensuring the highest standards of product quality, regulatory compliance, process control, and continuous improvement.This is a key leadership role within the organization, driving quality excellence across manufacturing operations and supporting our commitment to delivering secure and high-quality products to our customers worldwide.Reporting to the Head of Quality, Sustainability & R&D, your key responsibilities will include, but are not limited to the following: Your Tasks & Key Responsibilities
- Lead the site’s Quality function and act as the quality authority for product release, deviations, risk management, and quality escalation.
- Manage, coach, and develop the Quality team while promoting a strong quality culture across operations.
- Define and implement Quality Assurance & Control strategies, process validation, and continuous improvement initiatives.
- Monitor quality performance through KPIs, drive CAPA, root cause analysis, and corrective actions.
- Lead investigations related to non-conformities, customer complaints, and manufacturing quality issues.
- Ensure compliance with company standards, customer requirements, and applicable regulatory requirements.
- Collaborate with Production, Engineering, Supply Chain, and R&D teams to achieve operational excellence.
- Drive continuous improvement using Lean Six Sigma and quality methodologies.
- Oversee laboratory activities, material qualification, process validation, and quality documentation.
- Develop digital quality tools, reporting systems, and data-driven solutions to improve decision-making.
- Provide quality performance updates to site leadership and support customer visits and audits.
Qualifications & Experience
- Bachelor’s degree in Engineering, Quality Management, Chemistry, Materials Science, Industrial Engineering, or related field.
- Master’s degree will be considered an advantage.
- Minimum 8 years of experience leading Quality teams in a manufacturing environment.
- Experience in regulated industries (e.g., printing, high-security products, pharmaceutical, electronics, automotive) is an advantage.
- Strong knowledge of Quality tools: FMEA, SPC, CAPA, 8D, Root Cause Analysis, and Continuous Improvement.
- Understanding of ISO standards and audit requirements.
- Experience with quality data analysis tools, ERP systems, Power BI, or statistical software is an advantage.
- Strong leadership, communication, stakeholder management, and problem-solving skills.
- Fluency in English and Greek (written and spoken).
- Based in Athens with occasional travel to suppliers, customers, or partners.
At Veridos Matsoukis S.A., we value precision, teamwork, and continuous improvement.
