Overview
Operations Manager – BPO Jobs in Medellín Metropolitan Area at Confidencial
Title: Operations Manager – BPO
Company: Confidencial
Location: Medellín Metropolitan Area
We’re Hiring: Operations Manager
Location:
Medellin– Colombia
Availability:
Full-time
Start Date:
ASAP
About the Role
We’re looking for an experienced and motivated Operations Manager who’s passionate about leading teams, solving daily challenges, and driving results. This role is essential to overseeing the operations of key accounts within our contact center, ensuring everything runs smoothly and efficiently — for both our team and our clients.
We’re seeking someone who’s strategic but also hands-on, who makes smart decisions and inspires others to do their best work every day.
What You’ll Be Doing
Oversee day-to-day operations of assigned accounts within the contact center
Set clear goals and support your team in reaching them
Effectively allocate and manage resources (people, tools, technology)
Monitor KPIs and use data to drive decision-making
Manage budgets and track expenses
Hire, train, and coach team members to maintain high-quality service
Continuously improve internal processes
Evaluate team performance and provide feedback
Prepare operational reports and present key findings to leadership
Support any other tasks required to ensure smooth operations
What We’re Looking For
Experience:
Proven experience in call center operations or a similar leadership role
Strong background in customer service and team management
Solid understanding of performance metrics and operational reporting
Experience managing budgets and improving efficiency
Proficiency with tools like Excel, CRM platforms, and contact center software
Skills & Competencies:
Excellent communication and interpersonal skills
Strong organizational and leadership abilities
Analytical mindset and problem-solving skills
Resilient, adaptable, and proactive
Positive attitude and team-oriented approach
Education:
High school diploma required; technical or university education is a plus
Call center management certifications are a strong asset
Language Requirement:
English level B2+ or C1 is mandatory (this is a non-negotiable requirement) due to frequent communication with international clients and teams
What We Offer
Direct, indefinite-term contract with the company
Competitive salary: $6,500,000 COP base + $1,000,000 COP performance bonus
On-site position with long-term stability
A positive, respectful, and team-oriented work environment
Free access to courses through our internal learning platform
Well-being programs for you and your family
Real growth and development opportunities within the company
Interested?
If you see yourself thriving in this role and leading high-performance teams, we’d love to hear from you. Apply today and let’s talk.
