Overview
Principal Consultant – Quality Engineering – Automation, E2E Testing Jobs in United States at Infosys
Position Summary
As a Quality Officer, you will play a pivotal role in maintaining and lifting the standard of work across bookkeeping, payroll, and Accounting Practice Support delivery. You will be responsible for conducting internal audits, supporting second-level reviews, and identifying process improvements that strengthen accuracy, consistency, and client outcomes.
Company Mission and Values:
Our Vision: To see businesses thrive through the use of our world-class managed services.
Our Mission: We provide business support services to ambitious SMEs and NFPs across New Zealand, Australia, and the UK.
Our Values: Quality, Relationships, Razzle Dazzle
Admin Army is a wholly owned subsidiary of the Streamline Business Group.
Group Why: We believe everyone should be unleashed to operate in their zone of genius.
Group What: The right information, at the right time, to the right people, to make the right decisions.
Group How: Exceptional people, working together, designing efficient processes, utilising enabling technologies.
Team Structure:
The Quality Officer reports directly to the Quality Manager and works closely with delivery teams across Admin Army. This role supports the ongoing assurance and improvement of work delivered to clients.
Role Responsibilities:
Quality Auditing and Review
Conduct structured internal audits across bookkeeping, payroll, and APS files.
Identify inconsistencies, inaccuracies, or gaps in workflow execution and documentation.
Provide clear reporting and structured follow-up to ensure issues are resolved.
Maintain and refine SOPs and checklists aligned to best practice.
Technical Oversight and Escalation
Support second-level file review for high-sensitivity or high-complexity items.
Troubleshoot technical accounting issues (e.g., reconciliations, journals, system errors).
Escalate systemic issues or risks with clear supporting evidence and recommended actions.
Process Integrity and Improvement
Monitor recurring quality issues and contribute to their resolution at a systems level.
Identify areas of operational friction and suggest practical improvements.
Assist with the creation and upkeep of internal process documentation and training tools.
Team Support and Capability Building
Share quality-related insights with delivery teams to improve overall output.
Provide ad hoc coaching or support where gaps are identified.
Contribute to onboarding assessments and training where needed.
Role Expectations:
Demonstrate curiosity, attention to detail, and commitment to operational excellence.
Maintain high standards in file accuracy, documentation clarity, and delivery timeliness.
Follow company policies on data security and confidentiality at all times.
Work collaboratively across the business, engaging constructively with delivery teams and leadership.
Be proactive in identifying risk and opportunity, with a bias toward practical solutions.
Selection Criteria:
Essential
Minimum 3 years’ experience in a bookkeeping, audit, or quality assurance role.
High proficiency with Xero and/or MYOB, including reconciliations and journals.
Demonstrated ability to identify errors or inconsistencies and clearly explain root causes.
Strong documentation skills, clear, structured, and concise.
Ability to work independently, manage competing deadlines, and maintain focus under pressure.
Excellent communication skills, able to ask good questions, explain insights clearly, and work constructively with peers.
Advantageous
Experience across multiple client environments or managed services.
Exposure to payroll, compliance, or tax obligations.
Familiarity with audit practices or internal controls frameworks.
Experience contributing to SOP development and training materials.
Ability to interpret data patterns or quality trends and contribute to continuous improvement efforts.
Prior work in remote or offshore teams with asynchronous communication environments.
Strong relationship management skills, actively contributing to a positive team environment and building strong client partnerships.
Ability to create memorable client experiences through excellent service delivery, aligning with Admin Army’s commitment to ‘razzle dazzle.
What We Offer
Flexible work environment
Career growth across our Group – opportunities to expand your skills and take on new challenges.
Investing in your development – full on-the-job training will be provided for the successful applicant. If you love technology, organisation, and are hungry to learn, this role is for you!
Next Steps
If you’ve read this far, we’re guessing you’re interested – great news! We’re excited to learn more about you.
To apply, send your cover letter and updated CV to [email protected] with the subject line:
Admin Army Quality Officer Role – [Your Name]
Note: Only Shortlisted Candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $50,000.00 – $80,000.00 per month
Benefits:
Flexible schedule
Health insurance
Paid time off
Schedule:
Day shift
Monday to Friday
Application Question(s):
What is your total work experience?
How many years of experience do you have as a bookkeeper?
How much experience do you have using Xero accounting software?
What is your current CTC ?
What is your expected CTC?
What is your notice period?
Shift availability:
Day Shift (Preferred)
Work Location: Remote
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Title: Principal Consultant – Quality Engineering – Automation, E2E Testing
Company: Infosys
Location: United States
