Overview
Process Quality Analyst Jobs in Chennai, Tamil Nadu, India at Movate
Title: Process Quality Analyst
Company: Movate
Location: Chennai, Tamil Nadu, India
Role: Process Quality Analyst
Designation: Associate
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Work Model: Work From Office
Job Description:
To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.
To suggest action plans and corrective measures to Operations Team based on the review from escalation audits.
To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with.
To send weekly trend report on quality scores of aligned Engineers to team managers
To take corrective measures in improving the quality scores of BQ Engineers
To be a part of calibration session between Quality and Operations team
To conduct quality induction for the new hire Engineers
To conduct refresher training for the existing Engineers
To send compliance reports on quality parameters to Operations Team on daily/weekly basis
