Overview
Process Specialist Jobs in Dublin, County Dublin, Ireland at Infosys BPM
Title: Process Specialist
Company: Infosys BPM
Location: Dublin, County Dublin, Ireland
About Infosys
Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations, in over 46 countries; build tomorrow’s enterprise and advance the way the world works. That’s why Forbes ranks us 3rd among the top 100 most innovative companies. Our 243,454+ employees partner with clients to transform their business – one conversation; one idea; one insight at a time.
Infosys BPM Ltd
The business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPM operates in India, Poland, Ireland, the Czech Republic, the Netherlands, South Africa, Puerto Rico, Brazil, Mexico, Costa Rica, the United States, China, the Philippines, Japan, and Australia, and as of December 31, 2019, employed 43,111 people.
Job Title: Process Specialist
Location: Dublin 24, Ireland
Job Type: Permanent Full Time
Language: Dutch
Essential Qualifications, Training and Experience:
Excellent planning, organizational and coordinating skills.
Excellent communication and engagement skills – Fluent English essential and one other language as required.
Attention to detail and ability to policies and process.
Ability to identify and resolve issues identified.
Excellence in Microsoft Office suite
Ability to work effectively as part of a team and independently.
Ability to deliver insights through analytics
Able to work from his own initiative
Desirable Qualifications, Training and Experience:
A third level Degree desirable, preferably in a business and language discipline
Personal Attributes required:
Good analytical, problem solving, judgement and decision making
Good analytical, problem solving, judgement and decision making
skills. Ability to challenge assumptions and ideas in a constructive and professional manner.
Excellent communication skills and a strong focus on customer satisfaction Proactive self-starter, willing to actively assume ownership of assigned projects activity Capable to independently achieve results in an ambiguous environment.
Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
Provide expert consulting service
Support of complex queries
Proactively anticipate questions from P&F, End
Customer Interpretation of complex program and policy guidelines to prove solutions
Document review to ensure dela structure is in order prior to signature
SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets. Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan in order to ensure adherence to process steps
Knowledge Management:
Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
Talent Management (People Management): Supports the Team Lead by training people on process / domain as part of the growth plan in order to ensure high E-Sat
