Overview
Program Leadership Jobs in Maharashtra, India at Tech Mahindra
Title: Program Leadership
Company: Tech Mahindra
Location: Maharashtra, India
Key Responsibilities
Program Leadership
- Own and manage multiple concurrent Insurance transformation programs.
- Define program strategy, roadmaps, delivery plans, milestones, and success metrics.
- Drive end-to-end execution from discovery through deployment and hypercare.
- Establish governance frameworks and executive reporting mechanisms.
Insurance Domain Management
- Collaborate with business stakeholders to understand insurance processes and transformation objectives.
- Provide guidance on:
- Policy Administration
- Claims Management
- Underwriting
- Agency/Broker Management
- Customer Service Operations
- Digital Distribution Channels
- Ensure solutions align with insurance industry regulations and compliance requirements.
Salesforce Delivery Oversight
- Lead Salesforce implementation and enhancement programs.
- Oversee solution delivery across:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Financial Services Cloud
- Marketing Cloud (preferred)
- Ensure adherence to Salesforce best practices, architecture standards, and release management processes.
- Coordinate with Salesforce architects, consultants, developers, and QA teams.
Stakeholder Management
- Build trusted relationships with client executives, business leaders, and technology stakeholders.
- Facilitate steering committee meetings and executive governance reviews.
- Manage expectations, risks, issues, and escalations proactively.
Offshore Delivery Management
- Lead and mentor cross-functional offshore teams.
- Coordinate delivery across development, QA, business analysis, architecture, and support teams.
- Ensure resource planning, utilization, and delivery excellence.
Financial & Portfolio Management
- Manage program budgets, forecasts, and financial performance.
- Track program profitability and resource utilization.
- Identify opportunities for cost optimization and efficiency improvements.
Risk & Quality Management
- Establish risk management and mitigation strategies.
- Drive quality assurance, testing, and compliance processes.
- Monitor key delivery metrics and continuous improvement initiatives.
Required Qualifications
Experience
- 12+ years of IT and digital transformation experience.
- 5+ years of Program Management experience.
- 3+ years leading Salesforce transformation programs.
- Strong Insurance industry experience (P&C, Life, Health, or Commercial Insurance).
Technical Expertise
- Salesforce platform knowledge:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Financial Services Cloud
- Experience with:
- Agile delivery methodologies
- Enterprise integrations and APIs
- Data migration programs
- Cloud-based enterprise solutions
- Understanding of Salesforce architecture and ecosystem.
Program Management Skills
- Large-scale program delivery
- Executive stakeholder management
- Vendor and partner management
- Financial governance and budgeting
- Risk and dependency management
- Agile, Scrum, and hybrid delivery models
Preferred Qualifications
- Salesforce certifications (PMP preferred alongside Salesforce credentials):
- Salesforce Administrator
- Salesforce Business Analyst
- Salesforce Application Architect
- Salesforce Consultant Certifications
- PMP, PgMP, PRINCE2, or equivalent certification
- SAFe Agilist certification
- Experience with Guidewire, Duck Creek, or other Insurance platforms
- Experience managing global delivery models
Key Competencies
- Strategic Thinking
- Executive Presence
- Client Relationship Management
- Insurance Domain Expertise
- Salesforce Program Leadership
- Delivery Excellence
- Communication & Influencing Skills
- Financial Acumen
- Team Leadership & Mentoring
Success Metrics
- On-time and within-budget delivery
- Salesforce adoption and business value realization
- Customer satisfaction (CSAT)
- Program profitability and resource utilization
- Delivery quality and reduction in production defects
- Expansion of client portfolio and revenue growth
