Overview
Program Quality Engineering Manager Jobs in Huntsville, AL at Lockheed Martin
Date: Apr 10, 2025
Location: AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: CII LTCR QA Reviewer
Job Title: Quality Assurance Spec III
Agency: Health & Human Services Comm
Department: Quality Assurance
Posting Number: 4669
Closing Date: 10/09/2025
Posting Audience: Internal and External
Occupational Category: Healthcare Practitioners and Technical
Salary Group: TEXAS-B-20
Salary Range: $5,521.16 – $6,779.25
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes:
No direct military equivalent.
5528
Quality Assurance Spec III
Job Description:
This Position schedule is Monday – Friday 10 AM – 7 PM.
Serves as a Quality Assurance Monitoring Specialist with the Quality Assurance Unit. Quality Reviews include Long Term Care, Home and Community Support Services Agency (HCSSA), Health Care Quality/Acute Care (HCQ), and Substance Abuse/Narcotic Treatment Program complaints and self-reported incidents. Reviews daily intakes of all allegations of abuse, neglect, and exploitation received by intake specialists to determine if it is a violation and to ensure timely and accurate triage and prioritization. Edits reports prepared by intake specialists prior to sending electronically to the regional offices for Investigation and to ensure quality control and accountability standards are maintained. Analyzes and interprets Regulatory Services policies, procedures and regulations. Provides consultation to agency staff, providers, advocates, consumers, legislators and other agencies. Serves as a liaison between the Complaint Intake Unit and regional field operations staff. Assists with the intake of complaints, incidents, and requests for information. Performs related work and may participate in special projects and workgroups as assigned. Interprets policies, procedures, rules, regulations and standards and communicates on a complex level with others to exchange or verify information, respond to inquiries, address issues or resolve problems. Performs other duties as assigned.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Performs quality assurance reviews of long-term care and non-long-term care complaints and incidents to ensure accuracy/compliance with applicable Federal and State regulations. Quality assurance reviews ensure appropriate triage of priority, facility and patient history, allegations, and conditions of participation/coverage, if applicable. 35%
Evaluates long-term care and non-long-term care complaints and incidents related to abuse/neglect/exploitation of children, elderly, individuals with mental illness, or individuals with intellectual disabilities to ensure the assigned priority is in alignment with Federal and/or State regulations. Includes notifying regional staff of 24-hour priority or 2-day priority intakes. 10%
Performs quality assurance reviews for complaints to ensure the facility/agency is within Federal or State Jurisdiction. When found to be non-jurisdictional, referrals are made to other agencies, such as the Ombudsman, the Joint Commission, the Medical Board. 10%
Interprets long-term care and non-long-term care policies, procedures, rules, regulations, and standards for individuals within Complaint and Incident Intake. 10%
Communicates on a complex level with CII Staff, CMS Regional staff, State Regional staff, and other CII customers to provide, exchange, or verify intake information, answer inquiries, address issues, or resolve problems 10%
Identifies trends within internal policies and procedures and collaborates with management or workgroup to develop a resolution to ensure compliance with federal and state requirements. 10%
Completes Quality control operations and procedures by routing long-term care and non-long-term care high profile complaints and incidents when the resident/patient/client is a minor under Permanent Managing Conservatorship or involves a legislative inquiry or becomes of public interest. 5%
Serves as liaison for assigned areas on complex issues with agency staff and outside entities such as the CMS, Joint Commission, DFPS, and DSHS. 5%
Maintains current knowledge in assigned areas by reviewing literature (CMS SOM Chap 5, Appendix Q, TAC rules, and Provider Letters), attending meetings/seminars, or communicating with other professionals. 5%
Registrations, Licensure Requirements or Certifications:
Any one of the following are preferred Registrations, License Requirements or Certifications: Licensed Vocational Nurse (LVN) or Registered Nurse (RN), SMQT, QIDP, Medical Technologist/Laboratory Technician, Surgical Assistant, Emergency Medical Technician, End Stage Renal Disease/Dialysis Technician, Other License/Degree/Certification in Health Care.
Knowledge Skills Abilities:
Knowledge of state and federal laws and regulations related to regulatory programs.
Knowledge of health care principles, practices, and procedures.
Ability to effectively communicate, organize and present information, with others orally and in writing to provide information.
Ability to present professional and knowledgeable information to internal and external stakeholders.
Ability to use judgment, make effective decisions and prioritize work.
Ability to analyze and solve problems.
Initial Screening Criteria:
Bachelor’s or Associates degree from an accredited college or university or Nursing Licensure (RN/LVN).
Experience in LongTerm care Program, HCSSA Program, or Acute Care Program Preferred. SMQT, QIDP, or RN/LVN Preferred.
Applicant must be able to work Monday thru Friday 10 AM to 7 PM.
Additional information:
An HHS employee may not maintain second employment with a company or volunteer with an entity that could benefit from access to confidential information the employee knows because of the employee’s official position. The HHS HR Policy Manual requires employees to complete and submit Form HR 0302, the moonlighting and outside activities form, and submit it to their supervisor. The agency’s review will consider whether the requested outside employment or activity could create a reasonable conflict or appearance of impropriety with their work duties at the agency. Per the HHS Ethics Policy, HHS employees are prohibited from working or volunteering with a contractor that the employee monitors as an HHS employee; a provider that the employee has a regulatory responsibility for as part of his work duties; or another state agency.
Applicants must pass a fingerprint and criminal background check prior to employment. The position is full-time telework with travel to the office as business needs require. Telework employees will not be reimbursed for travel from the employee’s residence to the office. Telework employees are responsible for providing the required infrastructure for working from home.
HHSC does not pay installation, monthly fees, or other charges for additional equipment, personal telephone lines (cellular or land lines), or high-speed internet access in an employee’s residence.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor’s Office – Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
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Title: Program Quality Engineering Manager
Company: Lockheed Martin
Location: Huntsville, AL
