Overview
QA Jobs in Bengaluru East, Karnataka, India at Olyv India (formerly SmartCoin)
Title: QA
Company: Olyv India (formerly SmartCoin)
Location: Bengaluru East, Karnataka, India
QA – Customer Delight Team
Responsibilities
Monitor and evaluate chats, and emails 100+ in a day to ensure quality standards are met.
Identify areas of improvement and provide actionable feedback to agents.
Prepare and share weekly/monthly quality reports
Collaborate with training and operations teams to implement process improvements.
Conduct calibration sessions, quality session , Dip check , TNI , BQM, CSAT & DSAT Analysis to ensure consistency in evaluations.
Assist in updating quality guidelines and audit forms based on business needs .
Skills & Requirements
1–3 years of experience in a QA role, preferably in a fintech , banking environment.
Strong analytical and communication skills , Fluent in Hindi and English is must
Candidates must graduate with any Stream
Attention to detail and a proactive attitude toward problem-solving.
Familiarity with QA tools and CRM systems and prepping the dashboards
knowledge of Excel is must
Its a 7 days working shift with one rotational week off
