Overview
QA Lead Jobs in Ho Chi Minh City, Vietnam at Live Payments
Title: QA Lead
Company: Live Payments
Location: Ho Chi Minh City, Vietnam
About Us
Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses across Australia. We continue to innovate our payment solutions and expand our product offering alongside our industry-leading strategic partners, including Qantas Loyalty and Ingenico.
Role and Responsibilities
Live Payments is seeking an experienced QA Lead to join our growing/multi-national team. The QA Lead will ensure that all software products meet company standards for quality and reliability.
CORE DUTIES:
- Define quality benchmarks and criteria, and ensure products meet them for quality, functionality, and reliability before delivery.
- Lead QA process improvement, using AI to identify inefficiencies, accelerate test creation, and improve coverage.
- Coordinate product testing and analyse recurring bugs and defects (with AI-assisted pattern and defect-escape analysis) to drive solutions.
- Manage the QA team on hiring, performance, and resource allocation.
- Mentor QA team members and lead training, including AI literacy and responsible AI use.
AI-FIRST LEADERSHIP
At Live Payments, AI is the default way we work. As QA Lead you will champion an AI-first approach to quality-making AI the starting point for how the team designs, tests, and improves.
- Drive an AI-first quality strategy, embedding AI as the default across the four modes: automation, assistance, augmentation, and agentic.
- Build and lead the agentic AI adoption roadmap: candidate workflows, autonomy boundaries, and escalation protocols.
- Shape governance that balances agent autonomy with human accountability – review gates, audit trails, and sign-off on AI-generated artefacts.
- Set guardrails for responsible AI use (data handling, traceability, validation), suited to a regulated payments context.
Qualifications and experience
- Over 8 years in software testing, including 3+ years leading QA teams.
- Experience in payments or financial services is an advantage.
Key skills
- Quality strategy: develops and implements effective quality standards and benchmarks and aligns testing strategy with business objectives.
- Testing expertise: deep knowledge of the full SDLC and test cycles (Regression, Functional, Systems, Stress & Scale, Smoke & Sanity), and the judgement to apply the right approach for each context.
- Test methodology & automation: strong command of QA best practices and methodologies for designing, implementing, and automating test processes, including CI/CD integration.
- AI-first mindset: defaults to AI, applies the right mode (automation, assistance, augmentation, agentic), and governs AI-generated outputs responsibly in a regulated environment.
- Analytical & problem-solving: dentifies root causes of recurring defects, models defect-escape risk and drives durable solutions.
- Leadership & people management: owns business outcomes, and motivates, develops, and holds teams accountable for their decisions.
- Stakeholder communication: communicates quality standards clearly and promotes open dialogue and mutual respect across teams.
Benefits
- Social insurance contributions based on full salary, in accordance with Vietnam Labor Law.
- Full salary during probation period
- 13th month salary & performance bonus
- Generous leave: 14 annual leave days, 5 sick leave days, 3 conference leave days, and 1 birthday leave day per year
- Biannual performance reviews to support your career growth
- Annual health check-ups & vaccinations
- Premium health insurance (covering spouse & children)
- Personal learning & career development allowance (15.6 million VND/year)
- Comprehensive health scheme (6.2 million VND/year)
- Company laptop provided
- Free parking, coffee, snacks, and more
- Clear and attractive career path opportunities
- Regular team dinners & team building activities
- International, dynamic & friendly working environment
