Overview
QA Manager – O’Neal Manufacturing Services Jobs in Greensboro, NC at O’Neal Manufacturing Services, LLC
RMA Coordinator
Date: Apr 23, 2025
Location: San Jose, California, United States
Company: Super Micro Computer
Job Req ID: 26226
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator that can work closely with all related departments to meet priority on customersÂ’ requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. This position is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.
Essential Duties and Responsibilities:
Handling defective parts and dealing with vendors for RMA process
Packaging and shipping coordination of incoming and outgoing power supplies
Focusing on power supplies and related products for vendor return
Physical inventory transfer within departments and inventory management
Coordinating incoming and outgoing parts, and work to close open issues
Focusing on outstanding RMA inventory with vendors for call back actions
Working close with vendors for special parts request, FAR and feedback for urgent case
Handle the day-to-day RMA Receiving activities
Manage timely processing of RMAs to meet Service Agreements
Maintain daily productivity / workflow reports and open issues
Assist Customer Service with RMA Authorization processing as needed
Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
Maintain, review and update process documentation on a regular basis; creating new documents as required
Review current processes on a regular basis and implement new processes as required
Qualifications:
Minimum of AA degree or equivalent working experience preferred
at least 3 years’ experience in electronics or computer industry as RMA coordinator preferred
Excellent in written, interpersonal communications and organization skills
Detail oriented and good time management
Multi-tasking with effective decision making
Independent person and also a strong team player
Proficient with MS office
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.
Salary Range
$23.00/hr- $28.00/hr
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Title: QA Manager – O’Neal Manufacturing Services
Company: O’Neal Manufacturing Services, LLC
Location: Greensboro, NC
