Overview
QA Manager – ServiceNow Testing Jobs in Makati, National Capital Region, Philippines at GSS HR Solutions Private Limted
Title: QA Manager – ServiceNow Testing
Company: GSS HR Solutions Private Limted
Location: Makati, National Capital Region, Philippines
Experience: 8 to 20 years (Assistant Manager & Manager openings)
Location: Makati (Hybrid)
Responsibilities:
Lead testing of ServiceNow modules using Automated Testing Framework (ATF).
• Collaborate with stakeholders to create, validate test scripts to ensure outcomes match
user requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain test scripts and testing documentation.
• Coordinate with cross-functional teams for project success.
• Involvement in the planning, monitoring, and control of the testing activities and tasks.
• Develop overall test strategy
• Review and endorse test plan and test report
• Develop UAT Test Cases
• Manage and provide leadership to a group of test professionals in the organization.
• Collaborate with the stakeholders, devise the test objectives, test strategies, and test
plans.
• Measure, report and manage defects remediation, progress and test results throughout
testing phase.
ServiceNow-Specific Skills
• ITSM/CSM/HRSD/SecOps module testing
• Form, Catalog Item & UI validations
• Flow Designer validations
• SLA testing
• ServiceNow ATF automation
• Integration Testing (REST/SOAP APIs)
• Testing custom scoped applications
