Overview
QA & System Maintenance Specialist Jobs in Center District, Israel at abra
Title: QA & System Maintenance Specialist
Company: abra
Location: Center District, Israel
abra professional services is seeking for an QA & System Maintenance Specialist.
Responsibilities
- Ongoing maintenance, operation, and monitoring of a task management system (IWD) within a Contact Center environment.
- Writing and preparing QA documentation, including STP, STD, and STR, based on requirements and specification documents.
- Performing manual testing for new and existing systems and processes, including functional, UI, interface, and regression testing.
- Analyzing defects, opening bugs in a defect management system, and tracking them through to resolution.
- Working closely with system analysts, architects, developers, QA team members, and managers.
- Supporting and implementing version releases and system upgrades in the production environment, including work outside regular business hours when required.
- Performing ongoing post-production checks and validations at the beginning of the business day.
- Providing professional support and guidance to system users
Requirements:
- t least 3 years of experience in QA testing.
- Experience with telephony systems / IWD Genesys — a significant advantage.
- SQL proficiency — an advantage.
- Strong technical understanding and ability to analyze and troubleshoot issues.
- Ability to work in a dynamic, high-pressure environment while meeting deadlines.
- High level of personal responsibility, independence, curiosity, initiative, and proactive mindset.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Assertiveness, strong organizational skills, and the ability to identify and escalate risks in a timely manner.
- Team player with high service orientation and strong ability to work with interfaces, users, and clients.
- Willingness to participate in nighttime activities and perform morning validations following production activities.
