Overview
QC Supervisor II, Weekend Nights Jobs in Spokane, WA at Jubilant HollisterStier Spokane
Duties
Duties include but are not limited to:
Responsible for the overall design and development, program management, implementation, and day-to-day operations of the Inspection Management Systems (IMS), including the CYP IMS, Family Programs Certification Management System (FP CMS), Family Child Care Home Visit Management System (FCC HVMS), and Family Child Care Certification Management System (FCC CMS).
Provides guidance and oversight to IMS and FCC CMS contract teams which consists of approximately 20 full-time positions supporting project and program management, requirement documentation, software development, system testing, system administration and training development.
Responsible for gathering business requirements from system users and stakeholders, conducting focus groups, and translating business needs to contract teams. Reviews high-level concepts, detailed system requirements, and supporting business guidance to ensure that proposed system designs will meet the intended purpose.
Serves as the Contracting Officers Representative (COR) for large government contracts in support of IMS. COR responsibilities include writing statements of work and task descriptions, managing overall project plan, budget, and schedule, and monitoring project performance and associated deliverables. Ensures that outstanding issues are documented, and that follow-up action is taken regarding recommendations made as a result of quality assurance or productivity improvement plans.
Develops program standards and associated metrics to manage contract performance, justify resource requirements, set customer expectations and monitor output.
Works with other Military Children, Youth and Family Joint Application Suite (JAS) development teams to coordinate system functionality, integration points, and testing requirements.
Serves as the IMS subject matter expert and advises OSD, service HQ program managers and representatives and CY/FP program administrators of current and effective management practices that should be employed to enhance the use of the system in order to improve HHQ inspections, FP certification evaluations, and FCC certification and home visits across the DoD CY/FP system.
Develops and disseminates information on new initiatives and follows through to ensure that proper implementation is realized.
Serves as the Joint Operations point of contact for the system and chairs the CYP IMS, FP CMS, and FCC HVMS working groups with representatives from OSD, branches of service and contract teams. Determines meeting agendas, develops meeting materials, assigns presenters and facilitates discussions.
Works with the Joint Operations Support Desk to ensure specialists are trained on IMS features and functionality and have accurate and appropriate standard responses for the wide range of program users served across the applications.
Ensures processes are in place and resources available to triage system defects and address complex issues that are escalated through the support desk.
Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to program users, FCC providers and military service stakeholders. Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly.
Works with the JAS training contract team to discuss IMS training needs and over-arching strategy for end-user training.
Responsible for developing detailed IMS training materials that meet the needs of various types of end-users that are located around the globe. The design of training materials can be complex as they must fit into the day-to-day operations of different branches of services, meet the needs of various program types and appeal to different learning styles.
Outreaches to inspection team members, program users, leadership, and family childcare providers to communicate and strengthen the purpose of IMS, expand the network of providers and broaden brand awareness.
Establishes protocols for team members who communicate directly with military service/components representatives who use the IMS system. Organizes and conducts meetings; provides written status reports to services/components.
Defines and manages long/short term performance objectives in order to measure on-going feasibility and viability of the program. Provides input to annual budgets and provides status reports as needed to support resource allocations. Takes actions to ensure program and budget objectives are met.
Provides guidance and recommendations to OSD and the Services related to using the IMS to effectively evaluate HHQ inspection criteria, FP standards, and FCC home visit and certification requirements.
Assists OSD and Services with interpreting and analyzing the data, metrics and trends resulting from their Service use of the system.
Requirements
Conditions of Employment
Must be able to obtain and maintain a Secret Clearance.
Must reside or be willing to relocate to reside within the commuting distance of Millington, TN.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:
Four (4) or more years of specialized experience with program management to include designing, development and implementation of programs/IT projects.
Knowledge of project management practices as it relates to the development of automated systems, administering new processes and leading a team through change.
Knowledge of IMS and other IT systems which support military children, youth and family programs.
Knowledge of Department of Defense (DoD) philosophy, goals, vision, policy and programs relating to CYP issues of military members.
Knowledge of business functions, organizations, policies, resources and analytical and evaluative processes.
Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives.
Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations.
Knowledge of techniques and formats for effective communication to patrons and senior leadership, including flag level positon.
Skill in developing, organizing, and conducting program reviews and improvements through team efforts.
Skill in developing, evaluating, and defending programs to higher levels in DON, DOD and other military services.
Ability to design, develop and manage systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture.
Ability to coordinate and facilitate teamwork in designing and implementing project plans, developing cross-team solutions and monitoring project progress.
Ability to direct the work of contract teams, monitor performance, and assure adequate internal control procedures are developed and operative.
Ability to determine end user training requirements, evaluate training materials, review proposed solutions and present trainings.
Ability to communicate effectively both orally and in writing.
Ability to discern and resolve conflicts.
Ability to exercise all managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission.
Education
This position does not have a positive education requirement.
Additional information
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Per Department of Defense Instruction (DoDI) 1402.05 Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual’s care.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. The selecting official may choose to conduct interviews.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
The following documents are required at the time of application:
Résumé
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Veteran’s Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
Note: Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free, and applicants are responsible for the cost of the selected service.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 05/29/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12737022
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [email protected] to ensure proper consideration is given.
Agency contact information
CNIC NAF HRO
Email
[email protected]
Address
CNIC HQ
5720 Integrity Drive, Bldg. 457
Millington, TN 38055
US
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probationary period
Privacy Act
Reasonable accommodation policy
Selective Service
Signature and false statements
Social security number request
Required Documents
The following documents are required at the time of application:
Résumé
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Veteran’s Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
Note: Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free, and applicants are responsible for the cost of the selected service.
Help
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Must be a U.S. Citizen
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Title: QC Supervisor II, Weekend Nights
Company: Jubilant HollisterStier Spokane
Location: Spokane, WA
