Overview
QUAC-Quality Assurance Coordinator Jobs in North York, Ontario, Canada at Lifemark Health Group
Title: QUAC-Quality Assurance Coordinator
Company: Lifemark Health Group
Location: North York, Ontario, Canada
Viewpoint North York- Quality Assurance Coordinator
Location:
Viewpoint North York
235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8
Status:
Full-time, hybrid
About Viewpoint
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
Main Responsibilities:
Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.
Collaborate with assessors, to address quality issues and implement corrective actions.
Provide training and support to assessors on quality assurance procedures and documentation requirements.
Ensure accurate report timelines are recorded
Ensure reports are sent to the client on time
Ensure the timely follow-up and tracking of all QA statuses and reports
Follow QA protocols for releasing and saving reports
Offer exceptional customer service when responding to client queries and/or explaining report discrepancies
Identify issues that will impact on service standards and rectify or escalate those issues
Other duties as assigned.
Qualifications
A regulated health professional with at least 3 years’ experience either as a Kinesiologist, Physiotherapist or Nurse
1-2 years work experience in medical clinic, hospital or insurance office
Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
Solid command of the English language and demonstrated excellent communication skills
Has working knowledge of MS Word and Excel and the ability to learn and navigate new system
Flexible and team-oriented
French/English fluency is strongly preferred
Why choose Viewpoint?
Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence
