Overview
Quality Analyst Jobs in Frederick, USA at eTeam Inc.
Location:
3275 Bennett Creek Avenue, Frederick, MD 21704/ Onsite 5 days a week
Duration: 6 months
Role Description s:
Role Summary The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency
Ensure proper documentation and audit trails are maintained
Performance Monitoring Monitor individual and team performance metrics
Identify trends| process gaps| and risk areas
Develop insights to improve service quality and operational efficiency
Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members
Partner with managers to deliver coaching sessions and improvement plans
Drive accountability and enhance performance standards
Data Analysis Reporting Analyze customer data| QA results| and performance trends
Prepare and present actionable insights and dashboards for stakeholders
Support decision-making through data-driven recommendations
Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements
Contribute to process documentation| SOPs| and quality standards
Support initiatives focused on operational excellence and customer outcomes
Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards
Participate in internal and external audits
Identify and escalate potential control gaps and compliance risks
Required Qualifications Experience
510 years of experience in Quality Assurance| Operations| or Risk Control roles
Experience in financial services| insurance| or pensions (preferred)
Education Bachelors degree in Business| Finance| Analytics| or related field
Technical Skills Strong proficiency in data analysis and reporting
Advanced Microsoft Excel skills (pivot tables| formulas| data analysis)
Experience with QA tools| dashboards| or reporting platforms
Understanding of quality frameworks| audit processes| and controls
Essential
Skills:
Manual Tester
Skills:
Manual Testing Processes and Management~Functional Testing
Experience
Required:
6-8
Top 3
Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3.
Experience with defect tracking/test management tools (JIRA, ALM, Azure Dev Ops)
Top 3 Preferred
Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Education Requirements:
” Bachelor s degree in Computer Science, Information Technology, Business, or related field
Years of
Experience:
” 5 10 years in Manual Testing / Quality Assurance
Title: Quality Analyst
Company: eTeam Inc.
Location: Frederick, USA
Category:
