Overview
Quality Analyst Jobs in Hubli, Karnataka, India at Policybazaar.com
Job Description
Job Title:
Quality Analyst – (Call Audit)
Location:
Kochi
Responsibilities:
● High performance delivery on all quality parameters.
● Audit calls, chats/email interactions on Product/process,
Communication
and soft skills parameters.
● Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
● Data analysis and making designated reports/decks
● Participate in calibrations to ensure consistent scoring & feedback delivery approach.
● Communicate to heighten awareness and focus on importance of positive customer experience
● Make recommendations and drive
process improvement
.
● Reduce learning curve and help enhance product/process knowledge of new joiners.
● Ensure that internal policies, procedures, and compliance regulations are being followed
● Customer/Client Interactions by using process knowledge and highlighting key areas to work on
● Prepare TNA, publish and execute for 100% closure
● Real Time Support (Production/Live Support) on the floor as per the business requirement.
Desired Candidate Profile
Prior exp in handling Quality for Outbound Sales account
Must understand Audit & Coaching process
Excellent writing and comprehension skills
Extremely good verbal & written communications skills
Technical knowledge of English
communication
– sentence construction, grammar, punctuation etc.
Effective Presentation, Feedback & Coaching skills
Hands-on experience
on MS Office; preferably on MS Excel and Power Point
Customer orientation and Customer Service Attitude
Effective problem-solving
skills and Highly energetic & enthusiastic
Interpersonal skills and
Teamwork
Ability to handle/analyze data to generate Quantitative and Qualitative analysis
Industry.
Title: Quality Analyst
Company: Policybazaar.com
Location: Hubli, Karnataka, India
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Technician/ Inspector)
