Overview
Quality Analyst Jobs in Hyderabad, Telangana, India at TP
Title: Quality Analyst
Company: TP
Location: Hyderabad, Telangana, India
Job Title: Quality Analyst (QA)
Location:Hyderabad
Key Responsibilities:
1. Quality Monitoring & Case Audits:
Conduct regular audits of Tier 3 support cases to ensure accuracy, compliance, and adherence to policies.
2. Performance Analysis & Reporting:
Analyze agent performance trends and create quality improvement reports.
Maintain quality scorecards and dashboards to track individual and team performance.
3. Training & Continuous Improvement:
Provide constructive feedback and coaching to agents on case resolution, policy enforcement, and communication.
Collaborate with SMEs and Team Leads to develop quality training programs and process enhancements.
Required Qualifications & Skills:
✔ 2-4 years of experience in Quality Assurance, Trust & Safety, content moderation,
✔ Strong understanding of E commerce – Market Place Store policies, policy enforcement, and quality assessment methodologies.
✔ Excellent analytical skills, attention to detail, and ability to provide actionable feedback.
✔ Strong communication and coaching skills to drive performance improvements
