Overview
Quality Analyst Jobs in Cincinnati, Ohio, USA at American Modern Insurance Group
Company: American Modern Insurance Group
Location: Cincinnati, United States
Hybrid: 40-50% in-office (Monday core day)
The Quality Management and Policyholder Remediation Department is responsible for developing (governance), implementing (execution), and managing American Modern’s quality management system (QMS) and promoting a quality culture. The department oversees efforts to measure quality-at-the-source, supports the remediation of errors that negatively impact customers, and drives a culture of continuous improvement.
Roles and Responsibilities:
Develops and implements an organizational Quality Management System (QMS).
Evaluates operations from a strategic level, monitoring that products and services meet established quality standards.
Develops and teaches quality procedures, processes, programs, and best practices that support continuous improvement of the QMS.
Leads and engages in conversations aimed at proactive continuous improvement and quality focused activities.
Analyzes existing business processes to identify impediments to quality and efficiency.
Manages and leads the root-cause-analysis and error remediation frameworks.
Promotes strong lines of communication and working relationships across the organization.
Collaborates with management and senior staff across departments to establish organizational and departmental quality standards.
Liaises with senior leaders and business partners to share findings and develop holistic solutions.
Supports business units in identifying key quality metrics.
Tracks and maintains a database of quality issues and improvement plans.
Prepares and completes data analysis on root cause analysis and error remediation tasks.
Reports on the status of quality processes and outcomes of Root Cause Analyses to executive leadership.
Promotes continuous employee awareness and feedback on quality initiatives.
Oversees the PQG Training Program.
Manages the PQG Community of Practice.
Agrees on the prioritization of issues for further evaluation.
Performs industry benchmarking analyses specific to quality.
Performs other related duties as assigned.
Required Technical
Skills:
Thorough understanding of all American Modern’s products and processes.
Proficient in Microsoft Office Suite, including Power BI.
Familiar with logical and/or physical data modeling techniques.
Action-oriented with excellent problem-solving skills.
Knowledge of RCA and error remediation techniques (6 Sigma, Lean).
Strong interpersonal and communication skills.
Good negotiating and influencing skills.
Strong project and time management skills.
Ability to facilitate change.
Quality Certification in Lean and/or Six Sigma must be obtained within 12 months of joining.
Qualifications:
Bachelor’s Degree or equivalent work experience in insurance or financial services.
2+ years of insurance industry experience.
Skilled in Microsoft Office Suite.
Basic analytical skills.
Understanding of AMIG’s key processes, products, and systems.
Ability to apply knowledge and skills to improve operational and quality excellence.
Demonstrates the ability to perform straightforward root cause analysis and error remediation.
At American Modern, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. We strive to provide a workplace where all of our colleagues feel respected, valued, and empowered to achieve their very best every day.
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance
Industries
Insurance
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Title: Quality Analyst
Company: American Modern Insurance Group
Location: Cincinnati, Ohio, USA
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Engineering, Quality Control / Manager, Quality Technician/ Inspector)
