Overview
Quality Analyst//International Voice Process Jobs in Pune, Maharashtra, India at BPO
Title: Quality Analyst//International Voice Process
Company: BPO
Location: Pune, Maharashtra, India
Leading BPO in Pune
Role – Quality Analyst
International Voice Process
Worked on 7QC tools
CTC UPTO 5.5LPA
US SHIFTS
Virtual Interviews
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
2years + Experience as a Quality Analyst in International Voice Process in International BPO
Strongly worked on QUALITY Matrices
Excellent transactional quality domain knowledge
Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
Drive continuous improvement for Transaction Quality and Delivery
Manage claim Quality & Client related KPIs
Evaluate effectiveness of TQ interventions
Strengthen Quality management processes / framework to improve quality delivery
Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations
Generate and implement out of the box ideas and Process improvement initiatives in the account
Drive Process control & Compliance in addition to managing the audit requirements
Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at [email protected] or call at 8210841964
