Overview
Quality Analyst – Simplified Chinese – Sign On Bonus 10,000,000 VND Jobs in Hanoi, Hanoi, Vietnam at TELUS Digital
Title: Quality Analyst – Simplified Chinese – Sign On Bonus 10,000,000 VND
Company: TELUS Digital
Location: Hanoi, Hanoi, Vietnam
Job Summary
The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.
Key Responsibilities
- Proficiency in Simplified Chinese
- B2 English level required (Able to understand/read documents).
- Have at least 1-year experience in customer support and service analysis;
- Having content-moderation-related skills is preferable;
- Be detail-oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Willingness to handle multi-projects;
- Having good communication skills is an advantage;
- Able to work on Holidays is preferable.
Qualifications
- Review the implementation & efficiency of quality and inspection systems;
- Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
- Investigate customer’s claims and non-conformance issues;
- Analyze data to identify areas for improvement in the quality systems;
- Develop, recommend, and monitor corrective and preventative actions;
- Evaluate audit findings and implement appropriate corrective action.
Why Join TELUS Digital?
1. Salary and Benefits
- Attractive bonus, benefits and annual salary review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Paid leave (12 days/year).
2. Working Environment
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
- Free drinks (coffee, tea, etc.)
- Laptop/computer and other equipment is provided.
- Training and career development opportunities;
- Free in-house gym and game room for everyone. We love board games, video games, PS5.
