Overview
Quality Assurance Jobs in Liege Metropolitan Area at Cainiao Group
Title: Quality Assurance
Company: Cainiao Group
Location: Liege Metropolitan Area
Position Overview
For our EU Belgium Hub, we are looking for a QA (Quality Assurance) professional to control and streamline our end-to-end operational procedures and performance — from local gateway inbound through customs clearance, warehousing, line-haul trucking, and last-mile delivery — to better serve our clients.
This is a key function within the team. The QA must liaise among internal and external stakeholders and the EU management team to ensure the highest possible quality standards. This position requires a high level of strategic thinking, as quality and performance are the most critical elements of our future strategy.
Key Responsibilities
1. End-to-End Quality Monitoring & Data Analysis
• Monitor and analyze quality control data across the full operational chain, from local gateway inbound to last-mile delivery (including home delivery, pickup point, and locker)
• Core KPIs include but are not limited to:
– SLA on-time delivery rate
– Extended delivery success rate
– Narrow delivery success rate
– On-time arrival and departure rates
– Customs inspection pass rates and clearance efficiency
– Data completeness and accuracy across all operational systems
• Build and maintain real-time performance dashboards to support data-driven decision-making
2. Operational Anomaly Detection & Improvement
• Monitor and help operations analyze anomalies and bottlenecks at every node (warehousing, line-haul, customs, last-mile)
• Identify root causes of underperformance and develop actionable optimization plans
• Drive both system requirements and process optimization initiatives, tracking execution and measurable outcomes
3. Client-Centric Solution Design & Productization
• Understand and translate client-side requirements into structured service products
• Map system capabilities against ground operations to identify gaps and optimization opportunities
• Collaborate with product and technology teams to land client-specific requirements as standardized service offerings
4. Cross-Functional Collaboration & SLA Alignment
• Work closely with warehouse, line-haul transportation, last-mile delivery (DSP/LP), and customs teams
• Align SLA standards with ground-level operations, ensuring consistency across the full chain
• Leverage end-to-end operational experience and perspective to propose systemic improvement solutions
5. Performance Review & Strategic Reporting
• Organize and lead daily and weekly performance review meetings with cross-functional teams
• Proactively pre-alert clients on potential risks and clearly explain performance progress
• Prepare comprehensive performance reports for upper management, translating complex data into actionable insights and strategic recommendations
6. QA Strategy & Performance Improvement Planning
• Develop and implement QA strategies aligned with the company's long-term operational goals
• Design station-specific performance improvement plans (PIPs) and track their effectiveness
• Contribute to the formulation of the EU hub's strategic roadmap from a quality perspective
Job Requirements
1. Experience: 5–10 years in logistics, supply chain, or cross-border e-commerce operations. Overseas logistics background preferred.
2. Language Skills: Proficiency in two of the following three languages — Chinese, English, or French.
3. System & Product Experience: Hands-on experience with TMS, WMS, ERP, or OMS systems from an operations or product management perspective.
4. Stakeholder Influence & Leadership: Demonstrated ability to influence internal teams to reach quality targets with data-backed insights.
5. Structured Communication & Presentation: Ability to present data and findings systematically and compellingly.
6. Strategic Thinking: Able to formulate strategic plans based on daily operational observations.
7. Stakeholder Management & Emotional Intelligence: Strong stakeholder management with a client-facing mindset; high EQ essential.
8. Analytical & Technical Skills: Strong analytical skills with hands-on experience in SQL and Excel; data visualization tools (Tableau, Power BI) a plus.
Preferred Qualifications
• Bachelor's degree or above in Logistics, Supply Chain Management, Business Administration, or related field
• Experience in a multicultural and matrixed organization
• Exposure to Lean, Six Sigma, or other continuous improvement methodologies
• Familiarity with LGG (Liège Airport) gateway operations and the EU logistics network
Reporting Line
• Reports to: EU Operations Director / Head of EU Hub
• Collaborates closely with: Warehouse Operations, Line-Haul Trucking, Last-Mile Delivery (DSP/LP), Customs & Compliance, Client Services, Product & Technology teams
Location
Base: Liège, Belgium
