Overview
Quality Assurance Jobs in Wilmington, DE at VitalCore Health Strategies
About Us:
Gasser Chair is a distinguished leader in the design and manufacturing of premium seating solutions, proudly trusted by some of the world’s most iconic brands, including Wynn, Caesars, Ritz-Carlton, and Hilton. Renowned for our unwavering commitment to excellence and innovation, we design and produce custom seating solutions that seamlessly blend style, comfort, and durability, setting the standard in quality and design.
Founded in 1946, Gasser Chair has a rich history rooted in skill and ingenuity. As a third-generation, family-owned business, we have grown from a small operation to a global brand while staying true to our values of quality, integrity, and customer focus. With decades of expertise and a passion for innovation, we continue to redefine what is possible in custom seating solutions.
We encourage you to visit our website at www.gasserchair.com to learn more about our history, explore our product offerings, and discover how we bring our legacy of craftmanship and innovation to every project we undertake.
Our Core Values:
At Gasser Chair, our core values define who we are and how we operate. We are committed to being Respectful, creating a welcoming and supportive environment; Accountable, working together to ensure success; Process-Driven, dedicated to following and improving best practices; and Adaptable, embracing positive change.
These values are not just words – they are the heart of how we work and grow together. We look for team members who share these principles and bring them to life every day. When you join Gasser Chair, you become part of a team that values collaboration, dedication, and a commitment to doing great work. Your success here starts with embracing our core values and contributing to a culture where everyone thrives.
Position Overview:
The Quality Assurance Manager at Gasser Chair is responsible for leading and managing quality assurance functions within the organization. This position is critical in ensuring that all products meet or exceed customer expectations and comply with regulatory and industry standards. The Quality Assurance Manager will develop, implement, and maintain quality control systems, conduct root cause analysis for defects, and drive continuous improvement initiatives to enhance product reliability and manufacturing efficiency.
Responsibilities:
Quality Management System (QMS): Develop, implement, and maintain an effective Quality Management System that complies with industry standards and regulatory requirements, including ISO 9001 compliance.
Product & Process Quality Assurance: Oversee inspection, testing, and validation of materials, equipment, and products to ensure compliance with quality standards and customer requirements.
Process Improvement & Corrective Actions: Identify, analyze, and implement process improvements to enhance efficiency, reduce waste, and improve overall product quality through corrective and preventive actions (CAPA).
Supplier & Material Quality Management: Collaborate with suppliers and procurement teams to ensure incoming materials meet specifications, addressing and resolving supplier quality issues.
Root Cause Analysis & Troubleshooting: Conduct thorough investigations of defects, non-conformities, and customer complaints, developing corrective actions, solutions, and improvements.
Regulatory & Compliance Audits: Ensure adherence to regulatory and industry standards through internal and external audits, identifying areas for continuous improvement.
Cross-Functional Collaboration & Operational Controls: Work closely with operations managers and cross-functional teams to develop and implement quality controls, ensuring consistency and compliance in manufacturing.
Data-Driven Quality Monitoring: Utilize statistical analysis tools to monitor production performance, identify trends, and drive data-driven quality improvements.
New Product Development Support: Establish quality parameters, testing methodologies, and validation protocols to ensure product reliability and compliance from development to production.
Training & Development: Train and mentor production team members, engineers, and quality personnel on quality control best practices and continuous improvement methodologies.
Documentation & Reporting: Maintain accurate quality documentation, including test reports, compliance records, and control charts for regulatory and internal reporting purposes.
Customer Satisfaction & Issue Resolution: Address customer quality concerns, investigate complaints, and implement corrective actions to enhance customer satisfaction and product reliability.
Qualifications:
Bachelor’s degree in Quality, Industrial, or Mechanical Engineering; Master’s degree preferred.
Proven experience in quality engineering, quality assurance, or a related role within a manufacturing environment.
Strong knowledge of quality methodologies such as Six Sigma, Lean Manufacturing, and Statistical Process Control (SPC).
Experience with ISO 9001 or other quality management systems and regulatory compliance requirements.
Proficiency in quality inspection techniques, measurement tools, and statistical analysis software.
Strong problem-solving, analytical, and project management skills.
Excellent communication and interpersonal skills, with the ability to train and mentor team members.
Ability to collaborate with cross-functional teams and drive continuous improvement initiatives.
ASQ certification and ISO9000 literacy would be a plus but not required.
Knowledge of industry standards, such as ANSI, ASTM, or other relevant quality standards.
Physical Requirements:
The Quality Assurance Manager at Gasser Chair is expected to perform job duties in both an office and manufacturing environment. The role requires the ability to move throughout the production facility, including standing, walking, and climbing for extended periods. The position involves occasional lifting of materials and equipment weighing up to 50 lbs. Regular use of a computer, quality inspection tools, and documentation systems is required. Some travel may be necessary to visit suppliers, customers, or attend industry events.
Gasser Chair is committed to providing reasonable accommodations in accordance with the ADA. If you require an accommodation to perform the essential job functions, please notify Human Resources, and appropriate arrangements will be made to support your needs.
Benefits:
401(k)
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Short-term disability
Long-term disability
Tuition reimbursement
Gasser Chair Company is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Gasser Chair Company complies with all laws and regulations related to verifying employment eligibility, and is an E-Verify employer.
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Title: Quality Assurance
Company: VitalCore Health Strategies
Location: Wilmington, DE
