Overview
Quality Assurance Analyst Jobs in Noida, Uttar Pradesh, India at TP
Title: Quality Assurance Analyst
Company: TP
Location: Noida, Uttar Pradesh, India
Roles and responsibilities:
Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
Will be responsibility to meet Quality related service level monthly
Randomly monitor calls to ensure Client/TP standards are maintained.
Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
To work together as a team and achieve the targets set by clients
Need to be flexible and motivate the team at regular intervals
INFORMATION SECURITY:
Understand and Comply with Information Security Policies and Procedures and report all security incidents.
Key Skill Set:
Good analytical skills
Ability to do multi-task
Ability to work well in and promote a team environment
People Management skills
Good communication skills are required
Critical Competencies:
Customer Service
Good analytical skills
Must be very good with data representation
Must be very good with MS Excel
Time Management
Ability to multi-task
