Overview
Quality Assurance Analyst Jobs in Dubai, United Arab Emirates at TP
Title: Quality Assurance Analyst
Company: TP
Location: Dubai, United Arab Emirates
Quality Metrics & Performance Management: Champion quality metrics as benchmarks for diverse processes, focusing on Call Quality, FCR, CES, NPS, CSAT, and other pivotal metrics.
BEST QM Implementation : Ensure implementation of BEST QM across all accounts
Client Relationship Management: Excel in managing client relations, ensuring client needs and expectations are met with the highest standard of service quality and responsiveness.
