Overview
Quality Assurance Analyst Jobs in Metro Manila at IPH Limited
Title: Quality Assurance Analyst
Company: IPH Limited
Location: Metro Manila
About the Role
We are seeking a Quality Assurance / Support Analyst to join our growing Applications team at IPH Limited in Manila.
This role is ideal for a technically strong, detail-oriented professional with experience in data analysis, reporting, and dashboard development. You will work closely with internal stakeholders, project teams, and third-party vendors to deliver accurate, insightful, and reliable reports that support business decision-making across the organization.
Reporting into the Applications Services Manager (CAN), the QA & Support Analyst will be responsible for defining and executing testing strategies, supporting production systems, and collaborating with development teams, stakeholders, and third-party vendors to ensure reliable and high-quality technology solutions.
We ware looking for someone with strong analytical skills, the ability to triage issues efficiently, and a proactive approach to problem-solving in a fast-paced environment.
Timing: 9.00 PM – 6.00 AM (Philippines Time) with 1 hour break
What You'll Do
Application Support & Issue Management
- Provide second-tier support for IP management systems and related applications.
- Triage and resolve production issues, working within tight timelines and often with ambiguous information.
- Manage and respond to tickets using ITSM tools (e.g., ManageEngine ServiceDesk Plus or similar).
- Collaborate closely with development teams and application analysts to resolve defects and system issues.
- Support project handovers into BAU, ensuring continuity of service and knowledge transfer.
Collaboration & Delivery
- Work with cross-functional teams to address both planned project work and unplanned QA/support needs.
- Communicate effectively with technical and non-technical stakeholders.
- Quickly build understanding of complex business domains, including IP systems (experience is an asset).
Documentation & Knowledge Management
- Create and maintain clear system, process, and user documentation.
- Prepare “What’s New” guides and release documentation.
- Contribute to and maintain the Knowledge Base (KB) to support team efficiency and knowledge sharing.
What You'll Bring
- Diploma or Bachelor’s degree in Computer Science or a related field, or equivalent experience.
- Minimum 2+ years of experience in Application Support or a related role.
- Experience working in ticket-driven environments with strong prioritization skills.
- Familiarity with IP systems is an asset or demonstrated ability to learn complex systems quickly.
- Strong documentation and technical writing skills.
- Strong problem-solving and issue triaging capabilities.
- Excellent communication and teamwork skills.
- Ability to manage multiple priorities under pressure.
- Strong attention to detail and commitment to documentation quality.
- Fluent in English, with the ability to communicate technical concepts to non-technical stakeholders.
About our Company:
IPH is an international intellectual property services group; a network of member firms working throughout 26 IP jurisdictions, with clients in more than 25 countries.
The group works with a diverse client base of Fortune Global 500 companies and other multinationals, public sector research organisations, SMEs, and professional services firms.
About our Benefits:
- Competitive annual remuneration and benefits package including 13th Month Bonus and Variable Performance Bonus in a market leading IP service group.
- Annual Leave, Birthday Leave, Global Mobility, and other benefits.
- Global award-winning environment with exposure to international colleagues and culture.
- Comprehensive mentorship, training, and career development opportunities.
- A supportive, flexible, and inclusive work environment.
