Overview
Quality Assurance Analyst – L2 Jobs in Gurugram, Haryana, India at hackajob
Title: Quality Assurance Analyst – L2
Company: hackajob
Location: Gurugram, Haryana, India
hackajob is collaborating with Wipro to connect them with exceptional tech professionals for this role.
Title: Quality Assurance Analyst – L2
Requisition ID: 51097
City: Gurugram
Country/Region: IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
Do
Conduct process quality audits as per plan
Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
Qualification /Experience Breakup
BPO experience is required in Quality / Process excellence domain in Advertising, Telecom, Banking, Ecommerce platforms, Financial Domain, Digital Marketing Domain.
Graduate or Post Graduate from any stream
2-5 Years experience
– Knowledge of MS office
Excellent Communication and written skills
Understanding of Quality 7 Tools
Problem solving and analytical skills
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
