Overview
Quality Assurance Analyst-Messaging Jobs in Mumbai Metropolitan Region at Accenture in India
Title: Quality Assurance Analyst-Messaging
Company: Accenture in India
Location: Mumbai Metropolitan Region
Skill required: Quality Checks – Operational Audit & Compliance
Designation: Quality Assurance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language – Ability:English(International) – Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role Description The role focuses on enhancing advisor performance to support excellent customer experiences and align with business goals. Key skills include MS Excel proficiency, fluent English, and a quality-focused mindset. Responsibilities cover coaching, conducting audits, reporting performance, driving behavioural change, and contributing to process improvements. Objectives include meeting weekly targets, ensuring productivity, managing absenteeism, maintaining accurate reporting, and boosting quality scores. Role overview CL11 QA Analyst enhancing adviser performance and customer experience quality.
What are we looking for? skills and competencies
- Strong evaluation skills
- Communication capability
- Analytical mindset Experience and qualifications
- Experience in QA or performance management roles Roles and Responsibilities: Key responsibilities
- Conduct quality monitoring
- Deliver feedback and coaching insights
- Support calibration sessions
- Report quality trends
