Overview
Quality Assurance Analyst (RESEA) – Grand Prairie Jobs in Grand Prairie, TX at Equus Workforce Solutions
Title: Quality Assurance Analyst (RESEA) – Grand Prairie
Company: Equus Workforce Solutions
Location: Grand Prairie, TX
Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)
Manages surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and adherence to contract requirements
Assists with creating and updating standard operating procedures
Performs monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policies
Provides policy clarification and technical support to center staff
Helps with financial audits to include support services and worksite agreement contracts
Writes, reviews, and/or updates quality improvement plan items
Organizes and participates in Administrative Quality Committee at a minimum of five per year
Presents consistent feedback to management regarding areas that need improvement – Recommends corrective action in weekly reports to Project Director
Follows up on previously implemented corrective action plans
Maintains client complaint log and ensure clients are responded to within 24 hours of contact
Establishes corrective action plans promptly
Qualifications
Bachelor’s degree in related field;
Equivalent combination of acceptable related experience and/or training may be substituted for two years of the education requirement on a year for year basis
Minimum three years’ experience in Quality and Project Management as well as conducting quality assurance audits and developing quality improvement action plans
Knowledge of the principles, practices, methods, and techniques of Quality Management
Strong communication and analytical skills
Ability to design and deliver presentations/programs
Familiarity with Microsoft Word, Excel, PowerPoint, and Access
Additional Information
All your information will be kept confidential according to EEO guidelines.
Position is an Exempt position.
Yearly salary is: $56,451.20 per year.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
