Overview
Quality Assurance Analyst / Senior Analyst Jobs in Hayward, CA at Stone Alliance Group
The Laboratory Assistant supports medical providers by performing a variety of laboratory procedures and tasks, including collecting blood and other body fluid specimens, processing and preparing samples for send-out, and maintaining quality assurance assessments using the Medical Laboratory Tool. This role requires collaboration with medical staff to ensure adherence to the department’s “Best Practice” standards.
ESSENTIAL JOB DUTIES
Clinical Duties
Verifies patient by confirming two (2) patient identifiers (i.e. Name & Date of Birth).
Performs clinical intake prior to lab procedures.
Complete venipuncture questionnaire with patient prior to obtaining blood samples.
Scan all venipuncture documents within 24 hours of blood draw.
Verifies lab requisitions placed in Electronic Health Record (EHR) by providers.
Identify and separate frozen orders from master requisition and create new accession (frozen) where applicable.
Explain venipuncture procedure to patient.
Select blood sample collection tubes and use in appropriate order of draw.
Obtain blood sample(s) by performing venipunctures, fingersticks, heel sticks or PKUs on infants/newborn.
Ensure accuracy of preprinted requisitions and labels prior to and post collections by PCAs/Medical Support staff.
Ensure accurate labeling of all specimens delivered to the Lab by PCAs/Medical Support staff.
Ensure PCAs/Support staff accurately identifiy collected specimens by clearly initialing all labels attached to tubes/containers.
Ensure referring provider matches ordering provider.
Ensure the application of venipuncture charges to system
Maintain specimen integrity by using aseptic technique, following department procedures, observing isolation procedures.
Confirm timely collection of specimens placed outside in after-hours boxes for Quest/LabCorp. Check boxes every morning.
Performs all CLIA waived inhouse testing as requested by providers (With the exception of urine drug screens).
Maintain credibility of inhouse waived testing result(s) by performing recommended quality controls
Maintain quality results by following department protocol/procedures and accurately recording results in quality-control log;
Scrub Lab schedule the day prior to lab appointments for patients falling within the recommended age group for “FIT Test”, offer and perform on their arrival.
Introduce any seasonal vaccines, i.e., influenza to patients with lab appointment, then task assigned PCA for administration.
CLERICAL/ADMINISTRATIVE DUTIES
Check Lab schedules to ensure Provider(s) order the day prior to patient(s) appointment
Maintain inventory control of laboratory supplies & equipment
Generate and resolve TNP/TIQ reports daily
Check Laboratory inventory and discard expired items.
Clean and maintain work area and all laboratory equipment and supplies
Organize and prioritize work for timely completion
Ensure updated calibration of all lab equipment
Quality Assurance/Compliance
Ensures medical laboratory operations fully comply with Agency and HIPAA requirements.
Maintain strict level of confidentiality relating to laboratory results and records
Comply with professional standards, health center policies and procedures, federal, state, and local requirements, and JCAHO standards.
Ensure online trainings are current as required (i.e. MyLearningPointe and other trainings).
Assists supervisor in the training of new staff (peers).
Ensure the timely submission of monthly QA assessments to Laboratory Compliance Manager.
Culture of Service: 3 C’s
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for external contacts is frequent and important.
Physical Requirements
This work requires the following physical and sensory activities: constant standing, talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, sitting and bending. Work is performed in office and laboratory setting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
Experience
Required
2 year(s): working in laboratory activities at a medical practice or community health center are required
Education
Required
High School or better
Technical/other training or better
Licenses & Certifications
Required
Phlebotomy Certification
OSHA Certification
Biomedical Waste Cert
Skills
Required
Achievement
Caring
Checking for Accuracy
Collaboration
Comforting
Commitment
Compassion
Conceptual Thinking
Conflict Resolution
Constructive Criticism
Continuous Learning
Cooperation
Coordination
Courteous
Critical thinking
Customer Service
Documentation
Integrity
Interpersonal Skills
Microsoft Office
Multitasking
Patience
Planning & Organizing
Problem solving
Quick Thinking
Self-motivation
Telephone
Verbal Communication
Written Communication
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Title: Quality Assurance Analyst / Senior Analyst
Company: Stone Alliance Group
Location: Hayward, CA
