Overview
Quality Assurance Analyst (Voice & Chat) Jobs in Hartford, CT at Vinsys Information Technology Inc
Title: Quality Assurance Analyst (Voice & Chat)
Company: Vinsys Information Technology Inc
Location: Hartford, CT
The Aetna IT Delivery organization, within CVS Health’s Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Quality Assurance Tester to create and execute manual and automation test scripts to drive the overall quality and user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. This role is responsible for identifying the QA test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality.
Key Responsibilities
Ability to create, execute and automate complex functional and regression test scenarios to avoid leaked defects.
Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.
Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to IT Leads
Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinment sessions
Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications
Conduct Manual and automated testing
Strong understanding of Defect Workflow, Agile methodology
Identify and document all defects and customer experience concerns
Manage the test artifacts and approval process
Required Qualifications
5+ years in the software industry with Quality Assurance experience including
creating test plans, test cases, tracking defects, reporting status to various levels in the organization
Experience testing Natural language speech recognition, conversational AI and cognitive solutions
Experience with automated test tools including Hammer On Demand
Experience with Text to Speech, Speech to Text
Experience with leveraging Postman for API testing
Experience working in SAFe / Agile
Understanding of Rally for project and test management
Experience writing and executing IVR test cases
Knowledge and experience testing software applications within the Healthcare industry
Required Skills : Quality
Basic Qualification
Additional Skills :
Background Check : Yes
Drug Screen : No
