Overview
Quality Assurance Analyst-Voice Jobs in Mumbai Metropolitan Region at Accenture in India
Title: Quality Assurance Analyst-Voice
Company: Accenture in India
Location: Mumbai Metropolitan Region
Skill required: Quality Checks – Operational Audit & Compliance
Designation: Quality Assurance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology. It also includes recommending process improvements to the Transformation team. Key skills required are MS Excel proficiency, analytical ability, and a strong understanding of quality culture. Responsibilities include compliance analysis, process reviews, fostering governance, cross-functional coordination, and project participation. Objectives cover processing time, accuracy, SLA adherence, continuous improvement (Kaizen), and contributing to insights and Audit Analyst auditing interactions and identifying process improvements.
What are we looking for?
- Analytical ability
- Attention to compliance
- Strong reporting skills
- Experience in audit, QA, or compliance environments Roles and Responsibilities:
- Audit customer interactions
- Identify compliance gaps
- Recommend improvements
- Support transformation initiatives
