Overview
Quality Assurance and Warranty Specialist Jobs in Upper Stratton, UK at Responsive Personnel
Location: Upper Stratton
We are working with one of our
dynamic
clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive
Quality Assurance
and Warranty Specialist to join the team.
Apply (by clicking the relevant button) after checking through all the related job information below.
Hours:
08:30
-16:30
Pay: £12.50+ depending on experience
Key Responsibilities:
Quality Assurance
:
• Inspect and quality assure devices and chargers.
• Verify fault descriptions, serial numbers, and warranty coverage.
• Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.
• Collaborate with engineers to ensure repairs are complete and accurate.
• Update repair statuses and communicate with managers.
• Prioritize and ensure high-standard repairs, coordinating with dispatch.
Warranty Management:
• Submit and manage warranty and out-of-warranty OEM tickets.
• Quality assure repairs and quotes.
• Verify warranty eligibility for devices.
• Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).
• Respond to warranty emails to facilitate collections or on-site repairs.
• Coordinate with Goods In for SWAP-IT DPD crate collections.
• Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.
• Update shipment statuses and chase repairs exceeding 10 days.
• Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.
• Quote out-of-warranty repairs and manage invoices.
Other Tasks:
• Conduct stock takes of Lenovo parts.
• Occasionally contact customers for further repair details.
• Assist in booking in devices and diagnosing repair issues.
• Support colleagues with repair complications.
Qualifications:
• Experience in
quality assurance
and warranty management desirable but not essential.
• Strong
attention to detail
and
problem-solving skills
.
• Excellent
communication
and organizational abilities.
• Ability to work collaboratively in a
fast-paced environment
Title: Quality Assurance and Warranty Specialist
Company: Responsive Personnel
Location: Upper Stratton, UK
Category: Quality Assurance – QA/QC, Administrative/Clerical
