Overview
Quality Assurance Associate Jobs in United States at RemoteHunter
Title: Quality Assurance Associate
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates within the legal services industry, specializing in technology-enabled court reporting and litigation support solutions. It addresses challenges in complex and multiparty litigation by providing law firms, government agencies, and corporations with remote deposition technologies, a network of qualified reporters and videographers, and secure conference facilities across North America. The organization focuses on delivering reliable, client-focused legal solutions that streamline legal processes while maintaining high data security standards. It emphasizes creating an inclusive community that values diverse perspectives and fosters collaboration.
2. About the Opportunity:
The Quality Assurance Associate role contributes directly to maintaining and improving the quality of legal transcription services. This position is responsible for reviewing legal transcripts, providing assessment feedback, and supporting transcriptionists to ensure work meets established quality standards. The role is critical in upholding service excellence and supports the organization’s commitment to delivering accurate and reliable legal documentation.
3. Responsibilities:
• Collaborate with colleagues and uphold organizational values
• Handle all communications professionally, timely, and courteously
• Communicate necessary information accurately and report incidents to management
• Adapt to change and continuously enhance job knowledge
• Take ownership of tasks and ensure resolution
• Support transcriptionists from post-scheduling through job completion
• Conduct quality assessments of transcriptionist outputs
• Prepare and deliver feedback for transcriptionists and reporters
• Serve as a level two knowledge resource regarding quality standards
• Follow established processes and service-level agreements
• Maintain alignment with the quality team on quality judgment and feedback methods
• Meet established production targets
• Track and report information as required
• Provide special transcription support as assigned
4. Requirements:
• Minimum 2 years transcription experience
• Minimum 2 years experience in the legal field
• Minimum 2 years transcription quality assurance experience
• Experience providing written and verbal feedback
• Proficient proofreading and document editing skills
• Ability to manage legal transcript content according to standards
• Capable of managing multiple software applications simultaneously
• Effective and constructive feedback delivery skills
• Proficiency with MS Office applications
• Typing speed of 60+ words per minute
• Strong written communication skills
• Advanced English grammar, punctuation, and spelling skills
• Service-oriented with strong interpersonal skills
• Professionalism with prompt and accurate responses
• Strong detail retention and task processing abilities
• Ability to work independently while aligned with team goals
• Excellent hearing and ability to discern details and speakers in audio recordings
5. Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
6. Benefits & Perks:
• Competitive compensation and total rewards package
• Comprehensive medical, dental, and vision insurance
• Remote work structure
• Paid Time Off including holidays, personal days, vacation, sick, and discretionary time
• Mental health benefits with low or no cost access for employees and household members, including virtual counseling and other support resources
• Matched 401(k) retirement plan
• Pet insurance
• Flexible Spending Accounts for healthcare, dependent care, transit, and parking
• Company-paid life insurance and short-term and long-term disability insurance
• Learning and development opportunities
• Culture-building events such as a summer camp experience
• Employee referral program, tuition reimbursement, contests, and social opportunities
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
