Overview
Quality Assurance Claims Systems Auditor, Senior Analyst – EviCore – Remote Jobs in Tennessee at The Cigna Group
HVAC Quality Assurance Technician- Richmond Hill, Georgia
Position Summary:
The HVAC Quality Assurance Technician plays a critical role in maintaining the highest standards of workmanship and customer satisfaction. This position is responsible for performing quality control inspections on all new HVAC system installations, completing warranty-related service calls, and addressing callback issues following initial installs. The ideal candidate will have strong technical skills, attention to detail, and a commitment to ensuring every customer receives a properly functioning and professionally installed system.
Key Responsibilities:
Conduct post-installation quality control checks to ensure systems are installed according to company standards, local codes, and manufacturer specifications.
Respond to and resolve warranty service calls efficiently and professionally.
Handle callback visits related to new HVAC installations, diagnosing and correcting issues to ensure full customer satisfaction.
Document findings from quality inspections and service calls; report recurring issues or installation trends to management.
Provide feedback and training support to installation teams when quality concerns arise.
Ensure all work meets safety regulations and internal quality protocols.
Maintain detailed service records using company systems and forms.
Communicate effectively with customers, team members, and supervisors.
Assist with process improvement efforts to reduce installation errors and callbacks.
Qualifications:
3+ years of hands-on experience in HVAC installation or service required.
Strong diagnostic and troubleshooting skills in residential HVAC systems.
EPA Certification required; NATE Certification a plus.
Excellent attention to detail and organizational skills.
Strong interpersonal and customer service skills.
Valid driver’s license with clean driving record.
Ability to work independently and as part of a team.
Physical Requirements:
Ability to lift up to 50 lbs.
Comfortable working indoors and outdoors in varying conditions.
Climb ladders, work in attics, crawlspaces, and tight spaces as needed.
License/Certification:
Driver’s License (Required)
Compensation:
$30-$35 hourly, depending on experience.
Benefits:
Weekly Pay!
Competitive Dental, Vision, and Healthcare Plans
401(k) matching
Short-Term and Long-Term Disability
Life Insurance
PTO
Paid Holidays
Employee Discounts
Employee Assistance Program (EAP)
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
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Title: Quality Assurance Claims Systems Auditor, Senior Analyst – EviCore – Remote
Company: The Cigna Group
Location: Tennessee
