Overview
Quality Assurance Coordinator Jobs in Fort Wayne, IN at 3Rivers Federal Credit Union
Quality Auditor & Trainer Team Lead
MISSION: The purpose of ViaQuest, Inc. is to serve: Organizations that make a difference in the lives of others through management services. Our employees by treating them with respect and dignity. Our communities by doing the right thing. The objective of ViaQuest is to win… Winning is judged through the eyes of our customers and doing something of which we all can be proud.
VISION: ViaQuest will become the company of CHOICE.
VALUES: Customer Service, Humor, Ownership, Integrity, Creativity and Excellence
Accountability Objectives: The QA & Training Team Lead will oversee the QA & Trainer position, support the orientation and training processes and coordinate appropriate updates and trainings for the EHR software. This position will also assure that all aspects of services and supports are developed and implemented in the highest quality manner complying at all times with regulatory and accrediting standards, as well as assuring high quality outcomes for people served. The QA & Trainer Team Lead is also responsible to assist with orientation and training needs for all assigned locations.
Specific Accountabilities:
PEOPLE
Behave in a manner consistent with and supportive of the mission, vision, and values of the company.
Represent the company in a positive and professional manner in the community.
Promote positive, cooperative relationships with all company employees and outside contacts, as applicable.
Ensure that all hiring, disciplinary action and termination of employees is completed consistently and per company standard.
Ensure all qualified applicants are interviewed and considered for open positions.
Act as liaison between employees, operations and the Human Resources department as it relates to training and compliance.
Develop and maintain a professional relationship with employees that facilitates positive morale, mutual respect, and an
environment of teamwork and cooperation.
Complete and conduct performance evaluations with employees on a timely basis.
Advise appropriate Human Resources personnel of any issues affecting employee morale or the working relationships within the management group.
Ensure employees are trained on and familiarized with the company to ensure a successful transition to training to work assignment.
Research and answer training-related inquiries.
Provide consultation to management with the development, and review of all plans of correction, as applicable.
Coordinate and conduct regulatory compliance and accreditation training as assigned by the supervisor.
Be accessible to all levels of management for support.
Report any complaints or concerns by individuals served, employees, or outside contacts to the supervisor.
PROCESS
Know and assure implementation of all programmatic policies and procedures.
Attend agency meetings, as required.
Coordinate, assist and conduct operational specific orientation in the assigned region for new employees as well as on an ongoing basis (i.e. annual trainings).
Obtain and remain current with all certifications necessary to train required trainings.
Schedule training space and needed training equipment for all assigned training requirements.
Publish monthly training schedule to supervisor, operations, Region Business Area Executives and Human Resources as needed.
Ensure all trainings conducted remain current with applicable laws and regulations as related to the assigned region.
Develop, modify, and implement policies and procedures pertaining to related employee training topics while assuring compliance with regulatory and accrediting agencies.
Assist in the development and implementation of plans of correction pertaining to employee training and compliance.
Assist with development, implementation and ongoing analysis of process improvement reporting and systems.
Assist in the research and implementation of new technology to improve organizational process and efficiency.
Monitor and communicate EHR updates, enhancements and changes to end users.
Maintain current knowledge of all EHR software changes and updates.
Attend or conduct EHR trainings and meetings as needed.
Work on assigned process improvement projects to enhance quality of care, compliance and training.
Complete other duties as assigned by management.
PROFIT
Utilize supplies and other resources in an efficient and responsible manner.
Monitor outcome measurements and provide annual reporting to supervisor.
Conduct training in an efficient manner, best utilizing company resources and employee time.
QUALITY
Assist management team to address and correct any identified problems.
Conduct chart reviews to assure documentation is adhering to regulatory standards.
Evaluate and assist with the development and revision of existing new hire orientation, annual training schedule(s), material(s) and trainings for identified companies.
Ensure that trainers understand the training material presented to provide the best possible service to individuals served.
Ensure that assigned trainings are in accordance with all applicable federal, state and local laws as well as standards set forth by regulatory and accrediting agencies.
Assure plans of correction pertaining to employee training requirements and employee are completed and followed through on.
Monitor compliance with company policies and procedures and report concerns to management.
Adhere to all safety standards including but not limited to maintaining a safe work environment, reporting any problems or concerns through the appropriate channels, participating in company-sponsored safety-initiatives.
Minimum Requirements: Licensed Professional Counselor or a Licensed Social Worker in Ohio is preferred. The QA & Trainer Team Lead must be responsible, mature, organized, and possess solid communication skills. He/she must be able to work independently and demonstrate sound decision-making skills. Valid Ohio driver’s license, personal liability insurance, and driving record, which enable the employee to be covered by the agency’s insurance policy, are required. Candidate for this position must be willing to use his/her own vehicle to transport to conduct company business.
Supervisory Responsibilities: The QA & Trainer Team Lead will supervisor the QA & Trainer Manager.
Hours Worked: The QA & Trainer Team Lead position is typically Monday through Friday during normal business hours. The QA and Trainer schedule must be flexible to accommodate the various needs of the people served and the company.
Supervisor’s Signature Date Employee’s Signature Date
JOB SPECIFICATIONS
Position: QA & Trainer Team Lead Date: 06/01/2023
LIFTING Occasional Regular Frequent Constant CARRYING Occasional Regular Frequent Constant 0%-30% 30%-50% 50%-80% >80% 0%-30% 30%-50% 50%-80% >80%
0-50 lbs. 0-50 lbs.
51-100 lbs. 51-100 lbs.
>100 lbs. >100 lbs.
PHYSICAL DEMANDS Occasional Regular Frequent Constant CONTACT 0-30% 30%-50% 50%-80% >80% Yes/No Yes/No
Climbing and/or Balancing Vendors Yes Other Employees Yes
Stooping/Kneeling Clients Yes Referral Sources Yes
Crouching/Crawling Management Yes
EQUIPMENT USED
Computer/PC Yes Telephone Yes Other: No
Calculator Yes Copier Yes
Fax Yes
JOB REQUIREMENTS Yes/No Comments
Ability to see and read written instructions Yes
Ability to hear Yes
Ability to talk and communicate Yes
Ability to drive automotive equipment Yes
Exposure to body fluids No
Being around moving machinery No
Work outdoors; unprotected heights No
Exposure to marked changes in temperature/humidity No
Exposure to dust, fumes and gases No
Exposure to noise/vibration No
WAIVED CRITERIA/COMMENTS
APPROVALS
Business Area Executive Date
Regional/Executive Director Date
SIGN OFFS
Supervisor’s Signature Date Employee’s Signature Date
Title: Quality Assurance Coordinator
Company: 3Rivers Federal Credit Union
Location: Fort Wayne, IN
