Overview
Quality Assurance Coordinator/On-site Jobs in Houston, Texas, USA at Newrez LLC
Position: Quality Assurance Coordinator (On-site)
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The Quality Assurance Coordinator will oversee the evolution, testing, and refinement of the Newrez letter library, collaborating with internal stakeholders to ensure clarity, accuracy, and compliance of communication materials. This role involves proactive testing, quality reviews, and coordination with various departments to maintain high standards and regulatory adherence.
Principal Duties include:
Collaborating with IT, business units, and vendors to ensure quality of business-critical communication products.
Performing quality assurance reviews of business letters.
Providing guidance on letter content, triggers, and exclusions in collaboration with management.
Ensuring statements and notices meet legal, regulatory, and company standards.
Managing print vendor coordination, testing, and timely release of letters.
Documenting letter changes and managing offshore team performance.
Responding to remediation requests and audit inquiries, investigating issues, and implementing solutions.
Creating test scenarios, performing tests, and recording results.
Leading quality strategies, policies, and training initiatives.
Representing the department in meetings and handling related complaints and inquiries.
Performing on-site duties essential for oversight, training, and collaboration.
Education and Experience:
High school diploma or equivalent required;
Bachelor’s preferred.
2-4 years of quality control experience; mortgage experience preferred.
Experience managing teams or projects is a plus.
Knowledge, Skills, and Abilities:
Strong written communication and formatting skills.
Project management and organizational skills.
Proficiency with SharePoint, Microsoft Excel, and Word.
Excellent communication skills and attention to detail.
Ability to work independently and outside regular hours if needed.
Note:
This is an on-site role requiring physical presence for oversight, training, and collaboration. Management may modify duties as needed.
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Title: Quality Assurance Coordinator/On-site
Company: Newrez LLC
Location: Houston, Texas, USA
Category: Quality Assurance – QA/QC (Regulatory Compliance Specialist)
