Overview
Quality Assurance Engineer Jobs in Saint Louis, MO at Rezilient Health
Job Summary:
Americo is seeking a full-time Quality Assurance Leader to join our team. This position ensures that the day-to-day business activities are conducted efficiently and effectively, aligning with Americo’s operational goals and strategies. This role is essential for coordinating resources, improving operational processes, and addressing challenges promptly, thereby supporting the organization’s growth and success in a competitive market.
Key Responsibilities:
Coaching, developing, and training associates
Lead and/or be a subject matter expert on department and enterprise projects
Ensure all service level agreements are met or exceeded
Track associate performance and provide feedback
Create and maintain key performance indicator reporting
Identify process improvement opportunities
Experience and Qualifications:
Bachelor’s degree in business, operations, quality management, or a related field, or relevant experience
Minimum 3-5 years of experience in an operational or quality-focused environment, with at least 1-2 years in a leadership, mentoring, and supervisory role
Familiarity with quality frameworks and methodologies (e.g., Six Sigma, Lean); experience in data analysis and performance metrics
Proficiency in Microsoft Office, especially Excel; familiarity with CRM systems, reporting platforms (e.g., Power BI), and workflow management tools
Strong interpersonal and communications skills; ability to coach and lead diverse team members; adaptable to changing priorities
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Title: Quality Assurance Engineer
Company: Rezilient Health
Location: Saint Louis, MO
