Overview
Quality Assurance Engineer, Associate Jobs in United States at Sundayy
Title: Quality Assurance Engineer, Associate
Company: Sundayy
Location: United States
About The Company
TKC Holdings, Inc., comprising Trinity Services Group, Keefe Group, and Courtesy Products, is a respected leader in the corrections and hospitality industries with over 40 years of experience. The company has established a strong reputation for innovation, integrity, and success, supported by thousands of team members across the United States. TKC Holdings is dedicated to delivering high-quality products and services that exceed customer expectations while fostering the career development of its employees. As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) specializes in providing innovative telecommunications products and exceptional customer service to correctional facilities nationwide, playing a vital role in enhancing communication solutions within the correctional industry.
About The Role
The Associate Quality Assurance (QA) Engineer at ICSolutions is a vital role responsible for executing manual testing, assisting in automation testing, and maintaining test cases within Qase. Under the guidance of experienced QA team members, this role involves executing detailed test plans, documenting results, logging defects, and troubleshooting issues across Linux and Windows systems. The position requires developing a comprehensive understanding of the company's software applications and integrated systems, with a focus on the client-facing web GUI that manages phone, video visitation, and other service functions. The QA Engineer must be adaptable, capable of shifting focus quickly to meet changing priorities and requirements, including performing targeted QA in production environments to verify file changes or review configurations prior to client delivery. This role demands attention to detail, curiosity, and the ability to work collaboratively in a remote environment, ensuring the delivery of high-quality software products.
Qualifications
- Bachelor’s degree from a four-year college or university, or up to one (1) year of related experience and/or training, or an equivalent combination of education and experience
- Entry-level experience, including internships, industry-recognized QA bootcamps, or academic projects
- Basic understanding of software testing concepts and defect tracking
- Familiarity with Linux and Windows operating systems and command line interface (CLI)
- Proficiency in or willingness to learn Python, Playwright, Qase, GitLab, API testing using Postman, and other QA tools
- Knowledge of relational database concepts and ability to perform basic queries using CLI or tools like DBeaver
- Strong verbal and written communication skills
- Effective collaboration and teamwork skills in a remote setting
- Problem-solving and critical thinking abilities
- Ability to read and follow technical documentation
- Strong attention to detail and organizational skills
- Initiative and a commitment to technical self-development
- Curiosity and motivation to learn new tools, techniques, and processes
- Flexibility to adapt to changing priorities and requirements
- Ability to work independently while seeking guidance when necessary
Responsibilities
- Execute predefined manual test cases for the client-facing web GUI, including integrated and standalone phone, video visitation, and TTY/VRS systems, while reviewing logs and monitoring for errors
- Perform testing for standalone phone, video visitation, TTY/VRS, and other GUIs deployed outside the standard release cycle, including log and metrics review
- Maintain and update test cases in Qase, execute test runs, and log new defects for tracking and resolution
- Contribute to test automation efforts by running automated test suites and assisting in creating or maintaining Python/Playwright scripts, including log and metrics review during test execution
- Perform targeted QA checks in production environments, such as verifying file changes or reviewing configurations before client delivery
- Collaborate with team members to troubleshoot issues, improve testing processes, and ensure quality standards are met
- Participate in continuous learning and development to stay current with industry best practices and tools
- Support other QA activities as needed to ensure comprehensive testing coverage and quality assurance
Benefits
- Medical coverage with prescription benefits
- Benefit Credit of $750 annually, divided evenly across paychecks, to offset medical plan costs
- Dental and vision insurance
- Basic life and accidental death & dismemberment insurance
- Short-term and long-term disability coverage
- Voluntary benefits tailored to individual needs
- Paid time off for work-life balance and planning
- Company match for the 401(k) Retirement Savings Plan
- Immediate access to earned wages through DailyPay
Equal Opportunity
TKC Holdings, Inc. is an Equal Employment Opportunity employer, committed to providing a workplace free from discrimination and harassment. We welcome applications from all qualified individuals, including protected veterans and persons with disabilities. We maintain a drug-free workplace and adhere to all applicable laws and regulations.
