Overview
Quality Assurance Executive Jobs in Karāchi, Sindh, Pakistan at ibex. Pakistan
Title: Quality Assurance Executive
Company: ibex. Pakistan
Location: Karāchi, Sindh, Pakistan
Ensure service delivery aligns with established quality standards, elevating customer satisfaction and operational efficiency. Drive continuous improvement through meticulous evaluation, fostering excellence in the BPO organization.
Qualifications
Graduation / Intermediate and pursuing Graduation
MS Office and good Reporting Skills
Excellent Communication and Interpersonal Skills
Teamwork, Discipline, and Time Management
Strong Communication
Analytical Skills
Target Oriented
Pressure Handling
Responsibilities
Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
Provide constructive feedback to agents, empowering skill development for improved customer interactions.
Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.
