Overview
Quality Assurance Executive Jobs in Karachi Division, Sindh, Pakistan at ibex. Pakistan
Title: Quality Assurance Executive
Company: ibex. Pakistan
Location: Karachi Division, Sindh, Pakistan
Job Overview:
We are looking for a detail-oriented and performance-driven QA Executive to join our Quality Assurance team for a US-based chat support campaign. The ideal candidate should have strong analytical skills, excellent communication, and a solid understanding of customer support quality standards within the BPO industry.
Key Responsibilities:
- Monitor and evaluate chat interactions to ensure compliance with quality standards and client requirements.
- Identify performance gaps and provide actionable feedback to agents and team leads.
- Conduct regular audits and maintain accurate QA reports and scorecards.
- Share trend analysis, recurring issues, and process improvement recommendations.
- Participate in calibration sessions with operations and training teams.
- Ensure adherence to SOPs, customer handling standards, and compliance policies.
- Support coaching sessions and quality improvement initiatives.
Requirements:
- Bachelor’s degree preferred.
- Minimum 1–2 years of experience in Quality Assurance within a BPO environment.
- Experience in US/EU-based chat support campaigns is highly preferred.
- Strong written and verbal English communication skills.
- Good analytical and reporting skills.
- Proficiency in MS Excel and Power Point.
- Ability to work in rotational/night shifts.
