Overview
Quality Assurance Executive (Operation ) Jobs in Yangon, Myanmar at Prudential Myanmar Life Insurance
Title: Quality Assurance Executive (Operation )
Company: Prudential Myanmar Life Insurance
Location: Yangon, Myanmar
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Adhere to Standard Operating Procedures (SOP) for the QA process, including scoping, review frequency, sampling methods, testing execution, and documentation requirements.
Assist the line manager in preparing, executing, and reviewing the annual QA plan to reflect on any significant changes.
Work with relevant functions to facilitate the smooth execution and delivery of QA reviews following the QA Plan and QA SOP.
Identify common QA findings and develop corresponding remediation plans for continuous process improvement.
Track and follow up on the remediation of QA findings until completion.
Investigate QA issues that may indicate fraud, such as unusual patterns or trends in product or service quality data.
Ensure that testing and documentation during QA reviews are thorough and align with QA SOP requirements.
Prepare Management Information (MI) reports detailing the results of QA reviews, including coverage, findings, follow-up actions, and progress on the QA plan.
Conduct periodic training sessions for staff to enhance their technical knowledge and risk/control skills, ensuring that quality objectives are met.
Job Requirements
Bachelor’s degree in business administration, Operations Management, or a related field.
3-4 years of experience in quality assurance, process improvement, or related roles, preferably in the life insurance or financial services sector.
Basic understanding of quality assurance frameworks and process improvement techniques.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Familiarity with operational management tools and technologies is a plus.
Strong communication and interpersonal skills.
Good analytical and problem-solving abilities.
Ability to manage multiple tasks and prioritize effectively.
Prudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
