Overview
Quality Assurance – Hourly – Lead Jobs in Lewisville, TX at Standard Motor Products, Inc.
Quality Assurance Specialist
Healthcare Call Center
Reports to: Training/Quality Assurance Manager
Company: Vision Financial Services
Department: Training and Quality Assurance
Title: QA Specialist Level Two
Classification: Non-Exempt
Location: Remote
Date: May 2025
Job Summary
The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of inbound and outbound calls in our healthcare-based call center. The Quality Assurance Associate will provide feedback re: Call Center Representatives performance, identify areas of improvement, and ensure compliance with policies and procedures.
Our Company
Our company is dedicated to helping people have a healthier lives. On behalf of our clients, we work with their members in a healthcare-related Call Center. We strive to provide excellent customer service, accurate information, and compassionate support to every member. We are also committed to continuous learning and improvement, as we seek to uphold the highest standards of quality and compliance in our field.
If you’re passionate about helping others and want to be a member of a values-based culture, we want to hear from you. Let’s make a difference together!
Essential Job Functions
Listen to and review recorded calls for accuracy, professionalism, and adherence to standards.
Use quality assurance tools and metrics to score and rate calls.
Provide constructive feedback and coaching to call center agents on their performance.
Identify and report trends, issues, and best practices to management and quality assurance team.
Ensure compliance with federal, state, and company regulations and policies.
Participate in quality assurance training and initiatives.
Job Requirements
High school diploma or equivalent.
Ability to pass knowledge assessment.
One-two years of experience in a healthcare call center or related field.
Excellent communication, listening, and analytical skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and quality assurance software.
Knowledge of healthcare terminology, products, and services.
Ability to work independently and as part of a team.
Attention to detail and quality orientation.
· Utmost discretion and ability to work with sensitive content
Preferred Education and Experience
Conversational Spanish skills
Knowledge of Healthy Indiana Plan
Knowledge of Medicaid and/or Medicare
Experience with instructional software (Artiva)
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to finger, handle or feel; and reach with hands and arms. Prolonged periods sitting at a desk and working on computer. Must be able to lift up-to 15 pounds at times.
Position Type and Expected Hours of Work
This is a full-time position, Monday through Friday. The call center is open from 7:00 AM Central through 8:00PM Central and the hours of work will vary between different shifts. Evening and weekend work may be required as job duties demand and for team meetings.
Travel
Minimal travel is expected for this position.
Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $22.51 – $25.65 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Application Question(s):
Do you have 1-2 years of experience working in a call center environment?
Knowledge of healthcare terminology, products, and services?
Knowledge of Healthy Indiana Plan?
Do you have experience working with Medicaid/Medicare?
Experience with instructional software (Artiva)?
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and quality assurance software?
What are your hourly pay rate requirements for this position?
What is the best email address to reach you at?
Were you referred for this position?
Experience:
Call Center: 1 year (Required)
Work Location: Remote
Show more
Title: Quality Assurance – Hourly – Lead
Company: Standard Motor Products, Inc.
Location: Lewisville, TX
